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Room Supporter: Updated Requirements and Application

by ASilentObserver

December 7th

...See more Hi everyone, I hope you are doing well. I am glad to announce that we are making some changes to the requirements to become Room Supporter! What is a Room Supporter? Room Supporter is one of the key roles in the Group Support Chatroom. This role focuses on providing quality listening and support to community members in the group chat rooms. Room Supporters foster healthy and supportive conversations in the chat rooms to ensure everyone entering the room feels welcomed, empathized, validated, comfortable, and included in the group. This role is suited for both members and listeners because our members are also amazing and supportive listeners in the chat rooms to provide support to each other. How do I become a Room Supporter? Step 1. Requirements to Become a Room Supporter A. For a LISTENER, Check your profile to make sure you meet the following requirements: * No “Newbie” badge i.e. being a listener for 4+ weeks * Have 2+ Group Support Chats** B. For a MEMBER, Check your profile to make sure you meet the following requirements: * No “Newbie” badge i.e. being a member for 4+ weeks * Have the “Supportive Smile” badge * Complete the “Compassion Course [https://docs.google.com/a/7cups.com/forms/d/e/1FAIpQLSdbuGsqFMbaKWtCoC1WHaCJfaKfwfI8YZ62CsqTI2BzqVNwDg/viewform]” ** If you cannot see the Group Support Chat rooms, please ensure you have [https://www.7cups.com/forum/groupmod/CommunityManagersOffice_2008/NewCriteriatoAccessGroupChatsLiveNow_281153/]Checked out the new criteria required to unlock the rooms. [https://www.7cups.com/forum/groupmod/CommunityManagersOffice_2008/NewCriteriatoAccessGroupChatsLiveNow_281153/] **Listener Reputation [https://www.7cups.com/about/faqBadgesCheers.php] (listener badges, cheers, and compassion hearts) **Member Reputation [https://www.7cups.com/about/memberReputation.php] (member badges, growth points, and compassion hearts) Step 2: If you have met the above requirements, fill out the Application Form [https://docs.google.com/forms/d/e/1FAIpQLSetyJ7jp7W52-EIpqvFYLhfmpsgTW4BbzUwmi9r22OQ9AdH8w/viewform]. It takes 2-3 working days to review the application. On a successful application, you will receive the training invitation to complete it. Please note, while you wait to hear back on your application, continue participating in the chatroom & supporting the community. It will help you to become a wonderful room supporter. Step 3: Once you are contacted by a Group Support Leader with the training invitation, please read the guides carefully and complete the training. Step 4: If you passed the training, you will be listed as a “Room Supporter” on the leader board of focused sub-communities. You will be notified 1-1 by the Group Support Leader. Step 5: Visit your focused chat rooms and get to know your community members and start supporting them. Once you are a Room Supporter for at least a month & if you meet the other requirements, you can then apply to become a Chatroom Moderator! Please check out this thread [https://www.7cups.com/forum/GroupSupport_168/GroupSupportTeamCommunication_2139/BecomeaChatroomModeratorInformationonCommCenteredGlobal_112280/1/] for more information on this exciting opportunity. Who would be a good fit for this role? It is suitable for both members and listeners who are... * Compassionate, Kind, Welcoming, Non-judgmental, and Open-minded * Willing to make a difference in someone’s day through group listening and support * Willing to collaborate, cooperate and communicate with other team members * Acknowledge and validate their individual needs as well as the needs of the participants in the chatroom Role and Expectations of a Room Supporter * To proactively participate in community building with members, listeners, and moderators * To create a compassionate, supportive, safe environment in the group chat room * To foster healthy & supportive conversations in the chatroom. To do this, a room supporter could host: * Check-ins in the focused group chat rooms * Host/ Co-host at least 1 hour per team you apply to support (maximum of 2 teams) * To support members in the chat room through active group listening. * To communicate, collaborate, and cooperate with team members and the community * To brainstorm ideas, suggestions to problem solve a challenge, and concerns with the group support team and community Thanks for all your help, and we look forward to hearing from you! (Updated by ASilentObserver on 07/20/2023)

Join us for the Cupsgiving Celebration in the Group Support Chats

by ASilentObserver

November 21st

Exploration Garden: New Rules to Foster a More Focused Exploration Environment

by ASilentObserver

November 17th

...See more Hello everyone, Exploration Garden (EG) group chat was introduced in July 2023 [https://www.7cups.com/forum/groupmod/CommunityManagersOffice_2008/Introducing7CupsExplorationGarden_309812/] as an extended version of the Sharing Circle. Since then, EG has undergone multiple iterations and changes to improve it for everyone This post will share the next changes and updates regarding the Exploration Garden group chat. We want to emphasize the key distinction between the Sharing Circle and Exploration Garden: Sharing Circle [https://www.7cups.com/forum/groupmod/MemberSharingCircles_2109/7CupsSharingCirclesarenowLIVE_218662/]is a space to share with others primarily, here you can vent, get validation, and express your thoughts/feelings/experiences to share those with others. The exploration garden [https://www.7cups.com/forum/groupmod/CommunityManagersOffice_2008/Introducing7CupsExplorationGarden_309812/] by contrast is not so much a place to share, but rather a place to gain assistance in exploring our thoughts/feelings/experiences, here we are trying to learn and explore, seeking new perspectives, new understandings, and deeper meanings. Based on the feedback received from the community and observations of trends within the group chat, we are rolling out the following changes to promote and foster an exploration environment in the EG. 1. EG will only be open when a facilitator is present. Without facilitation, the sessions tend to get off track, and unable to keep up with the guidelines for running an effective exploration session. Here is the updated schedule of the Exploration Garden session: * All times in EST * Mod = community mod * Green cells represent no coverage at the moment, so no session will take place during these hours until new hosts volunteer to lead those hours. 2. Releasing an exploration guide for participants to understand how effective exploration works, the DOs and DONTs, Tips to get the most out of the session, and how to offer support to the sharers. Click here to access a copy of the exploration guide. [https://docs.google.com/document/d/1cMu6p6eSrlqV3StpeY4SX4MRBsBdCPwhRiU_pKvRSZI/edit] 3. If you want to join the Exploration Garden Hosting Team, you can now express your interest by filling out a short form here! [https://docs.google.com/forms/d/e/1FAIpQLScjtDkb4M8XXOZMh1ClAoo-ZYq5fNPohtB1MwxXozv2d4p04A/viewform] The new changes will be implemented w.e.f Sept 20, 2024. If you have any questions, please feel free to share with us below in the thread or reach out to @Heather225 or me aka @ASilentObserver October 25, 2024 - Note: the Wednesday 3PM slot does not have coverage and has been closed. If you'd like this to be open, as well as any others, do consider applying to help out!

Update: Key Changes to Group Support Roles

by ASilentObserver

Monday

...See more Hello all, I hope everyone is doing well. Thank you all so much for your presence and support in the Member Group Chats. Your efforts are much appreciated and you are all making many feel heard and supported. Thank you to all room supporters and moderators who shared their input and feedback to the recent Group Support Leadership Survey of Oct 26, 2022. I appreciate your helping us strengthen the Group Support roles further. Based on the feedback and suggestions we received from the team, we will be making the following changes: * Introduction of Trial Month: For both Room supporters and Chatroom Moderators, we are introducing a one-month trial period. It will allow them to explore their role, attempt the checklist, and share their concerns and feedback if any. After a month, if they’d like to continue, we will make the role official but if not, they can then decide to explore other opportunities they may like to try. This change will be applicable only to new applicants. The existing ones will not be affected by the change. * Streamline the Focused Rooms: As you may know, room supporters/chatroom moderators have to select at least 2 sub-communities/ group chats to focus on. After considering your feedback, we will be reducing it to one community for the first month. The room supporters and moderators will be able to support/moderate a maximum of three communities. The new streamline will look like this: * First Month: Any One Community * Second Month: One more Community (i.e. total 2 communities) * Third Month: One more community (i.e. total 3 communities) The goal of streamlining the focused communities and group chats is to ensure the room supporters/chatroom mods have ample time to establish and settle into their given community and get to know the specific community and their members better i.e. in return more focused support and listening for all. Like the aforementioned change, this will be applicable only to the new applicants and will not affect folks already in roles. * Doorkeeper Access to Room Supporters: Doorkeeper access allows one to open or close a group chatroom. The doorkeeper has the criteria to host at least 3 sessions per week out of which one needs to be in one pop-up room. Going forward, all room supporters and chatroom moderators will have doorkeeper access. And every quarter the badge will get reset to ensure it stays up to date for all active members. The goal is to ensure all room supporters and moderators are able to open the pop-up room on time to host their support session, guided discussion, or open chats. As well as additional helping hands to assist with community requests to open or close the group chat. Exception: Member Room Supporters wouldn’t have the access to it as we do not have a member doorkeeper badge yet. * Time Management Course: One key challenge many are experiencing is time management. It is understandable how it can be difficult to balance life priorities and support work. We will continue to figure out a better solution to best address this challenge, but for starters, we recommended that all room supporters and moderators complete the Time Management Course [https://www.7cups.com/path/playlist/first-things-first-by-stephen-covey-under-construction/]. The benefit of taking his course is to help you identify and take steps with prioritizing your priorities, improve your productivity and strike a better time management balance. Please let us know if you have any questions or concerns about these changes. They will go live w.e.f. Nov 15, 2022. Thanks for sharing your voice and pitching in to support the betterment of our groups! ------------------------- Application Links: * Room Supporter [https://docs.google.com/forms/d/e/1FAIpQLSetyJ7jp7W52-EIpqvFYLhfmpsgTW4BbzUwmi9r22OQ9AdH8w/viewform] * Chatroom Moderator [https://docs.google.com/forms/d/e/1FAIpQLScX7nNahJocq0tgDYBesRicWxTfExFCe5QMI-O-04K-qBjZrA/viewform] [https://docs.google.com/forms/d/e/1FAIpQLScX7nNahJocq0tgDYBesRicWxTfExFCe5QMI-O-04K-qBjZrA/viewform] What Is It Like To Be A Group Support Leader? [https://www.7cups.com/forum/GroupSupport_168/ApplicationStation_2417/WhatIsItLikeToBeAGroupSupportLeader_290313/]

Group Support Community Meeting (Updates)

by Kieran000

August 28th, 2022

...See more Hello everyone. In our previous adult group support community meeting, there were lots of important feedback given to improve our group support rooms. I would like to share some community updates that are related to some of the feedback shared on that day. Firstly, @ASilentObserver created a post on some effective steps to deal with trolling behaviour in our rooms. As this type of behaviour is so important to address in order to handle it correctly, I’m re-sharing this with you all today in case you haven’t seen the original post yet. https://bit.ly/3KE3677 Secondly, another awesome post by @ASilentObserver below reminded us of the sharing circle guidelines and the importance of being supportive and respectful to all regardless of their gender. This was also brought up in the community meeting, so it’s important you see that we are working to improve on your feedback. https://bit.ly/3ygWTLR Thirdly, our wonderful community manager @Heather225 introduced a great way to help foster a healthier community through conflict resolution. As many times, conflict has been quickly moved on in the support rooms and sometimes this can be damaging to those involved, as they never get the chance to resolve their conflict peacefully. Whilst we want to keep our rooms from being disrupted, we also want to improve our community, so this is an amazing way to achieve both of these goals. https://bit.ly/37Ybm4P [https://bit.ly/37Ybm4P] All other points of feedback raised in our prior adult community meeting have been heard and are being considered, evaluated and worked on if applicable. If you’d like to add anything or clarify your previous feedback, please try to bring it up in the next adult community meeting on Sunday 8th May at 3pm ET in ASilentObserver’s Office (a room) or feel free to private message me [http://7cups.com/@kieran000] any time if you cannot attend but want to have some input. Teens are also welcome to message me with ideas to improve the teen rooms and boost up the activity there. You can find the group support rooms here, more open throughout each day. https://bit.ly/3LYsQwJ Tagging those who contributed largely to the meeting’s feedback. @fallenAngel19 @LifeIsMyCanvas @communicativePenny8383 @PandaHelp000 @ohshucks @navypineapplelistens @comfortableCat5294 @mutter3 @EmotionsListener @Figgy50 @sincereBlackberry3042 @PurpleFlamingoFish @GoingSafari / @Sher217 @Erato @cuteorange213

Group Support Community Meeting Updates #2

by Kieran000

May 25th, 2022

...See more Hi everyone, here are the updates relating to the group support community meeting feedback given in our last couple of meetings. * As some of you are aware, on Thursday 19th May at around 3pm ET, I hosted a trial of a short coping technique discussion in the Member Community Room (MCR). This is a wonderful idea to build more self awareness and inclusive structured engagement within the MCR. However, whilst there was a lot of engagement in the discussion, the alternate room that was opened to allow people to continue casual chats if they didn't want to participate in the ongoing discussion was not used and many were having unrelated conversations in the room throughout the discussion. For future instances, continuous unrelated chat must be moved to the alternate room, which will be the "Member Hangout Room" at the time of short discussions. We are working on ways to make this idea work long-term and will update you all when we are ready with moving forward. * An idea raised in the community meeting was to have a separate support room dedicated to dissociative identity disorder (DID). This idea has been tried by myself in the past in the teen side but it did not work long-term. We are working towards a solution and will update again on this as more information is available. We are also currently working on getting more discussions scheduled across the group support rooms. If you are a current Room Supporter or Group Moderator interested in hosting sessions for your, or other sub-communities that you may be interested in, please message @Sher217 [http://7cups.com/@Sher217] for more details. If you are interested in helping to create scripts for discussions, please contact Sher to find out how you can help. * We hear your concerns for more moderation in the Member Community Room, Sharing Circle and Support Room 24/7 and we are looking to recruit and train Room Supporters and Group Moderators to assist. In the meantime, you can use the emergency mod request form to request assistance with a situation in any room. This can be found in the chat room rules located at the bottom of each chat of any room. * All suggestions regarding the technical side of the site have been forwarded to the Tech Team. We hope to have additional updates on these and will pass it along as we are updated. We appreciate you being patient during this process. If you're not seeing your proposed feedback in this post and haven't heard from me about any updates relating to it, please feel free to send me a private message [http://7cups.com/@kieran000] and I can see how to help.

Group Chatroom Activity Appreciation

by Kieran000

May 7th, 2022

...See more Hello everyone! We’d like to appreciate all the immense efforts put in by team leaders to increase their support room chat activity. This obviously is also with the work of so many amazing members and other leaders across the site. For teenie town chat room activity (teen side) Student Support up by 190% in April 🎉❤️ @Bubblegumwings1234 @Clarisse29 @29amy @kindLemonade (Teens/ATLs) Relationship Support up by 169% ❤️🎉 @LavenderHere @HealingBrokenWIngs Healthy Living Support boosted by 143% 🎉❤️ @PoliteOcean @vivelespatates @DonaldDraper @HopieRemi @whenitsdarklookforstars @AveryLove @29amy @Artalistens Eating Disorder Support increased by 128% ❤️🎉 @Azalea98 @Helpingxhearts @noorrrrr @rrretsuko @bigBlueberry1679 Depression Support up by 101% 🎉❤️ @EmmaE @MyNameIsNicole @kindcherry2 @sxhanicy @kdsyahirah @TrickyRicky @WarmLightXO LGBTQ / MOGII uplifted by 30% ❤️🎉 @KateDoskocilova @SkylarListens @SnailPurple @MoonlightPrimrose @taylorhugs12 @babydino69 Trauma Support improved activity by 6% ❤️🎉 @Greenchoice1 @Oceanwaves16 @friendlyDreamer6022 @EvelyneRose @HealingBrokenWIngs @Kara13V @azuladragon34 @TayTayy Support Room 24/7 achieved +5% activity! 🎉❤️ @AnnaTess @Fristo @Greenchoice1 @HealingBrokenWIngs @Kara13V @KyleBorg @Moonlemon48 @MyNameIsNicole @PuzichkinCat @TheOwl00 @TrickyRicky @WarmLightXO @crystalclearnow @mamtasha22 @rrretsuko @theriverissinging @ArianaHelps2005 @Izzy274 @Reemhelp @SkylarListens @TheResilientDancer @helpfulSunrise8116 @listeningArrow8342 @richuyulin @ve3ciel Now onto the oldie (adult) side chat room activity woohoo! Special Events sky-rocketed by 242% ❤️🎉 @Azalea98 @CheeryMango @theriverissinging @Fristo @DonaldDraper @Sunisshiningandsoareyou @VerseArt @bookworm274 @hannahthedragon @invisbleghost @richuyulin Cultural Connections (ATW) boosted 144% 🎉❤️ @MoonlightHelper1 @RideaRainbow @FeureVox Student Support are up by 115% ❤️🎉 @Bubblegumwings1234 @hopezzy @Chloe1516 @Clarisse29 @Jaeteuk @KBeauty12 @wonderfulRainbow817 @kindLemonade @empathicYosu1506 @reverecrivain LGBTQ / MOGII increased activity by 103% 🎉❤️ @TaranWanderer @EmotionsListener @MxSkeleton @TheRusticMystic74 Eating Disorder Support uplifted by 67% ❤️🎉 @Azalea98 Positivity & Gratitude improved activity +55%🎉❤️ @VerseArt @Clarisse29 @lemonicecreamcake @tranquilUnicorn5389 @AveryLove @GoldenNest2727 @Stevie1 @whatthen @DonaldDraper Relationship Support is up by 5% ❤️🎉 @MidwesternCalmSeeker @RandomAravyre @FairyPrinceSasha Amazing work by everyone here, even if you’ve not been tagged today, everyone appreciates your efforts and involvement within supporting our rooms to be more active and inclusive for all. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉 @ASilentObserver @Sher217 @cuteorange213

Few Effective Steps To Deal With Trolls

by ASilentObserver

May 6th, 2022

...See more Trolls are everywhere on the internet but it doesn’t mean they should ruin your day. Dealing with trolls is never a fun experience. As per Wikipedia, a troll [https://en.wikipedia.org/wiki/Internet_troll]is: “…a person who posts inflammatory, insincere, digressive, extraneous, or off-topic messages in an online community (such as a newsgroup, forum, chat room, or blog), with the intent of provoking readers into displaying emotional responses, or manipulating others’ perception.” In simple words, they are someone who enjoys disrupting supportive atmospheres and attacking people. They thrive on attention. The more attention you give them, the more they thrive. The more people they trouble, the more they feel better about themselves. I see them as someone who had a rough time in their life and didn’t get much support and attention. But instead of seeking support through appropriate channels, they follow the path of disruption as it seems to draw others’ attention more quickly than any other way. And, soon it becomes an addiction for them to feel seen, acknowledged, and heard by others. But, it is an unhealthy approach that they developed and I wish they may take the healthy path and get all support they deserve. May they get well soon and have a swift recovery from this vicious cycle of disrupting support for others. Please know needing attention is not bad. But, needing attention and taking the wrong route is bad/harmful because it is not doing any good to anyone. This topic is necessary to discuss in order to find ways to tackle this challenge. In this post, I am sharing a few tips that you may use to handle this unwanted mess and have better support and peace of mind. Before we dive into tips, trolls can target anyone, if they choose to instigate conflict with you, know that it is nothing personal. Therefore it is helpful to know these tips in case you end up needing them. * Zero Attention, Zero Trolls They thrive on your attention. The more you engage with them, the more they will trap you in, provoking further to get engagement and give responses. It is a vicious loop. It needs to break. I know it is difficult to restrain yourself from giving a response but, by replying, you are adding fuel to the fire. In order to break this cycle, all you need is not to engage with them. * Mute, Block, Report As much as it is hard to restrain from giving a response, you will need this step. It is necessary because the troll might not stop and keep coming. Please use your personal mute, report, and block buttons to get rid of them from your space. If they are in a live group chat, and if everyone uses their personal mutes and reports them, they will be cleaned out from the room and everyone can continue having their support or friendly conversations until a moderator may remove them completely. But, sometimes they get on your nerves, and you may forget to use the above two tips and instead you started engaging with them in a spat. In those situations try these! * Decompress yourself Before giving any reaction or response, take a deep breath and know they don’t know you. Nothing is personal there. They just want to make you upset and achieve their goal of garnering attention. With that thought, keep yourself calm and composure to return and respond to them. Try to keep an open and clear mind. * Disarm them with Kindness and Humor I know it is not easy to respond with compassion to some hurtful and hateful comments. But as trolls are usually looking to pick fights in order to prove their point, try the opposite route. The route of kindness and humor. When you are not giving them anything to pick a fight with, they disengage soon and switch to targeting another member. But if we all do the same, they may decide to leave. And it is 110% effective because I noticed it utilized by a bunch of members in the group chats. Rather than becoming defensive, respond to them with a kind, uplifting and positive approach. Use your humor and have some good laughs. However, keep your boundaries in check. Because sometimes in the flow, you might overstep and the outcome will be the opposite of disarming them. Instead, they will engage further and take their troll game to the next level. Please know trolls are as big as you make them. They thrive on drama. If you do not participate, you are successful in eliminating them in their own game. We all have our fair share of challenges and struggles and we need support. Not some drama by some attention-seeking folklore. Please utilize your time in the community to share, discuss, talk and vent about your challenges and get support and listen, inspire and encourage others to share and offer support. We all can use some support in this healing journey. Let’s take a pledge today that we won’t let any troll thrive on our watch. We won’t engage and instantly, mute, report, and block them. We will take care of ourselves and each other together. ------------------------- Further Recommended Readings On The Topic * Handling trolls: Using the Science of Behaviour Change [https://www.7cups.com/forum/ListenerLearningJourney_149/ListenerResourcesMockChatGuides_2381/HandlingtrollsUsingtheScienceofBehaviourChange_216074/] * Trolling and How To Protect Yourself [https://www.7cups.com/forum/SiteUpdates_100/HsHangout_1970/TrollingandHowToProtectYourself_255019/] * Trolling: Mutual Responsibility! Here is how you can help! [https://www.7cups.com/forum/ListenersOnlyForums_38/LaurasOffice_169/TrollingMutualResponsibilityHereishowyoucanhelp_26570/1/] * Trolling Immunity Oath [https://www.7cups.com/forum/GroupSupport_168/ParticipantsCorner_2318/TrollingImmunityOath_42720/]

Group Support Reminders: Sharing Circle & Generalizations

by ASilentObserver

April 29th, 2022

...See more Hello everyone, I hope you are well. I was reaching out to check in with you 1-1 and I received some lovely feedback as well as some thoughts to make things better for everyone. So here are a few gentle reminders and recommendations. I would appreciate your support and cooperation in making it happen with an immediate effect. * When someone enters the sharing circle or another chat room expressing suicidal thoughts, it is important to show that we care and to gently ask them to please seek crisis resources elsewhere, as 7 Cups is not a crisis resource. While it is imperative to express to them that they must log out and seek crisis resources, it is equally important to be gentle and caring and not too abrupt in our approach so that they know they are not being brushed off. It should be expressed that we are not trained to help them with suicidal thoughts and want them to get the best-trained care possible. They can also be told to come back and share with us once they are feeling that they are out of the crisis. There is a paragraph in the sharing circle script that does this well. Please use this when possible. “(insert username), it sounds like you’re going through a difficult time right now and may be in need of help that we are not able to provide. As we are concerned for your safety and you expressed that you’re feeling suicidal, we would have to ask you to reach out to our crisis resources here: 7cups.com/crisis. We want to ensure that you get the best possible support since we are not trained to handle crisis situations.” * It is important for everyone in the sharing circle to know/remember that the sharing circle's purpose is to allow people to feel heard and supported. It is not to give/get advice or solutions. A sharing circle is a judgment-free place. If someone feels compelled to give advice or judge, it would be asked that instead, you remain quiet and support them with encouragement. * Refrain generalizations and offer gender-neutral support. Mental health challenges and struggles don’t really have a gender. The demographic and proportion of challenges may vary but everyone experiences challenges. And that’s why we offer compassionate listening and support to everyone. We are an inclusive community where everyone is welcomed to share and seek support. So, I recommend and encourage everyone to discourage any form of gender-biased opinions and thoughts. Everyone deserves support. Changes do not happen magically just like that. It starts somewhere. If we want our world to be a supportive place to live, we have to start somewhere. Let’s start taking our steps together and making group chatrooms a better place for everyone. The reminders are applicable to everyone from members, and listeners to chatroom moderators. I appreciate and am grateful to all of you. Thank you for being here with us. @Help127 @GoingSafari @Sher217 @Erato @Kieran000 @cuteorange213

Adult Side Community Meeting

by Kieran000

April 24th, 2022

Newest Group Support Mentor Leaders: Kieran000 & CuteOrange213

Re-Introducing Group Support Team Discussions

by ASilentObserver

July 16th, 2021

...See more Hello Room Supporters and Moderators Team, I hope you are doing well. Thank you for taking care of the group support chat rooms and making it a better space. I am excited to re-introduce: Group Support Discussions & Skill Building Sessions! We provide support in the chat rooms every day and so we are experiencing different scenarios and events, observing the support and safety level in the rooms and in some scenarios we feel challenged. But what you are experiencing as a room supporter or chat room moderator may be different than a fellow room supporter or chat room moderator experiencing. So, to learn more about those experiences, challenges and learn more about our roles, expectations, skills refresher and developing new skills, these discussion sessions will help us. So, to revive and strengthen these discussions for our better knowledge and learning, I invite you all to help me in two ways! * Participate in these sessions as it is started for you only! * Host a couple to help us with hosting coverage for these sessions. Who all can participate? All Room Supporters & Chat room Moderators How can I sign up? * For Guided Discussions, please fill this sign up sheet: https://tinyurl.com/5ap9at33 * For Skills Building Sessions, please fill this short form: https://tinyurl.com/rwshbje6 The schedule will be tockified and posted to keep everyone in the Room supporters and chat room moderators team updated. How often can one host these sessions? Anyone could host a maximum of 3 sessions in a week. Please let me know if you have any questions, thoughts in the comments. Let’s learn and grow together to serve the community better! Thank you!

Introduction: Group Support Zone Rooms

by ASilentObserver

July 16th, 2021

...See more Hello Chatroom Moderators and Room Supporters, As some of you may already notice that if you are a room supporter, you able to join the "Group Mod Zone / Teen Mod Zone" chatroom. This is the new update. The Mod Zone Room is now a "Group Support Zone" chatroom and room supporters (Listeners), chatroom moderators, global moderators will have access to this room. The goal of this change is to bring alignment, collaboration, and sync in our efforts as room supporters and chatroom moderators. And, as a room supporter is a stepping role for becoming a chatroom moderator, it is an opportunity to learn from the chatroom moderators while you apply to become a chatroom moderator. Also, this room will be used for refreshers, discussions, skill-building sessions, meetings, and check-ins. For more information please click here! [https://www.7cups.com/forum/GroupSupport_168/GroupSupportTeamCommunication_2139/ReIntroducingGroupSupportTeamDiscussions_253007/] I hope this change will build a more close-knitted collaborative team as well as allow us to learn, share and grow together! Note: For Member Room Supporters, we are working on bringing similar kinds of support and learning ways. I will keep you posted on the progress. ------------------------- * If you are interested in becoming a Lead for Chatroom Mod Team / Room Supporters Team, please apply here! [https://www.7cups.com/forum/GroupSupport_168/GroupSupportTeamCommunication_2139/IntroducingTeamLeadRoomSupportersChatroomModerators_252976/] * If you are interested in hosting a chatroom moderator or room supporter discussion, please apply here! [https://www.7cups.com/forum/GroupSupport_168/GroupSupportTeamCommunication_2139/ReIntroducingGroupSupportTeamDiscussions_253007/] Tagging RS & Mod Team! @DrDonut @Andyallen @Bluelotus99 @Happy900 @Fristo @bubbles2025 @sia1325 @CommunityModElliot @CommunityModAaron @CommunityModAlex @CommunityModAnne @CommunityModJennie @CommunityModCharlie @CommunityModEllie @CommunityModMorgan @CommunityModParker @CommunityModLynn @CommunityModRobin @CommunityModSage @Richuyulin @kieran000 @jovialButterfly6752 @amiablePeace77 @LuLuRings @EmmaE @mamtasha22 @sia1325 @ASilentObserver @Gozzil @soulsings @Kara13V @gentleSun78 @azuladragon34 @caringPanda45 @Bubbles2025 @Sunisshiningandsoareyou @vivelespatates @StarlitSky4762 @AnnaTess @considerateParadise6717 @DreamTouch @KateDoskocilova @Tyedyedbutterfly65 @SuryanshSingh @Anna706 @CheeryMango @DonaldDraper @PeaceLoveandPaws @Sher217 @Isentropic @whenitsdarklookforstars @Amy @Greenchoice1 @Rhlexia520 @kindSoul10 @cuteOrange213 @LoveLilly @CompassionateDreamer8522 @AlwaysEli @Listeningsarinn @musicalHarmony @glowingHeart4796 @starryskies108 @compassionateTree4567 @blitheEmbrace27 @Asher @Mankka @Anusha @optimisticDay8079 @hopedreamlove @SummerBreeze00 @brilliantTurtle89 @CaringBrit @Mimi @pamharley003 @enchantedlove @WeedyGarden @PoliteOcean @EvelyneRose @KimsonTheSteveFundYPOC @competentParadise6344 @Jenna @RebekahRoyal @crystalclearnow @rachsxo @Lysandra @VerseArt @shiningSky3745 @7CupsCommunity @SoulfullyAButterfly @RumpleSteeleSkin @Azalea98 @Samar27 @leafycup @Erica @bouncyVoice4149 @bookworm4 @Clara139175 @rebecca947 @Ines1229 @JessHobson @MistyMagic @rhlvrma94 @River @AriJoseph @MidwesternCalmSeeker @lemonbot @Calmingmermaid5761 @LoveLilly @OliviaWilson5 @HelpfulGem04 @astro0koala240 @itssoren @DigitalKnight @kindLemonade @mentalspace7cup @cuteeeezombieeee @NaiK15 @SoftFaith2004 @VicK5123 @Rohitbhardwaj @Bubblegumwings1234 @jessrabbit7 @rrretsuko @WynterRose @Hercules077 @MrsAshleyMarie @OkAlrightSure @Olivia210 @confidentangel2369 @OneCardShort @helpfuldipper @ve3ciel @NewPenguin @lifeisnotagame7 @Angelx28 @easylistener @gregariousZebra21 @oceanwaves16 @atu99 @insightfulsalamander4097 @Paprika001 @healthehealer @bruhAlanna @Saturn0515 @StMary @purposefulLove777 @wonderfulRainbow817 @SeriouslyLey123 @oogwayalltheway @theriverissinging @HopieRemi @FairyPrinceSasha @XCaraphernaliaX @imlistening01 @PriyaM2023 @FighterArpi @healingjoy @livjxc @Fraz @SoothingHope @MerlinZ @mentalspace7cup @Derekfan7695 @alwaysindigo @greatfulSmiles6152 @iamsidhere @adventurousBranch3786 @AdylynS @ALovelyFriend @AlwaysEli @Andyallen @anonhelp123 @AriadneLove @AriJoseph @Artalistens @ashlynnmarie22 @Basorexiaaa @BeigeMoonlight @bookworm274 @bouncyVoice4149 @calmingMermaid5761 @Clara139175 @Containedchaos @cuteOrange213 @Dajia215 @Dazzle28purvi @EmptyAquarium @euphoria00 @fairyava @Fireskye13 @FirstLight4762 @grasshopperstonefindingnemo @Happy900 @healingTime2480 @Heythereletschat024 @hopebeyondpain @JoeyTribbbiani @Kassy7cups @KatLis123 @KaylaGM @kdsyahirah @kkea @koala240 @lemonbot @Magicalmoongirl @Mankka @marvelloustree1111 @MidnightMoon90 @MidwesternCalmSeeker @Molbaby2022 @MoonlightPrimrose @msteacups @musicalHarmony @ouiCherie @pamharley003 @shiningPuppy49 @ShiningStars1 @sia1325 @SilentSerenityy @sotdspec1 @SoulfullyAButterfly @SoulSupporter102 @Sunisshiningandsoareyou @TheResilientDancer @thetomorrowgirl @TheWonderlandSystem17 @UnicornsCottonCandy @warmLove3625 @WelcomeToChat @whenitsdarklookforstars @Yourstruly2000 @unique73 @HelpfulGem04 @OliviaWilson5 @Happy900 @Siciturastra @HazelStars @Dannie22 @astro0koala240 @Fristo @WayToUnknownThings @MilaTheListener @Heelsbby32 @hannahthedragon @Bipedhuman666 @giggleZebra2708 @InquireWithin @itssoren @IrizzaCares @cuteeeezombieeee @bluelotus99 @kindLemonade @DrDonut @Rayfox7 @Dilemma1o100 @Positiveturtles @LivinginDiscomfort123 @MajesticCat @SunshineRayyy @Lou73 @DigitalKnight @Xe @Banjothebudgie @softsummer2005 @JustOneMoreEpisode @NaiK15 @FluffyKittenKillua @TweetieBirb @Rooibos14 @VicK5123 @StargirlTina @MagicalButterfiy @siciturastra @trustworthysoul @HelenaxForever

AMA Moderation (Teen) Questions Asked!

by Kieran000

June 17th, 2021

...See more After completing this schedule ask me anything session here [https://www.7cups.com/forum/GroupSupport_168/GroupSupportTeamCommunication_2139/AMAModeration_248937/] there were many great questions asked! I will be sharing the questions asked here, and will be answering them for those who did not attend the session, but wanted to. #1 What is a mod? - A mod is a moderator. They are listeners who have been trained and are meant to help keep the group support rooms a safe and supportive place. This may be done by engaging in supportive conversation with community members, and by actively keeping the rooms safe by enforcing chatroom rules when necessary. #2 I have experienced situations when I needed a crisis line but none was available. How can mods respond to crisis situations and whether we feel someone is in need of help? And also i am asking whether mods have the ability to remove certain people and messages from group discussions and circles. If someone in a group support room is using language which shows they are feeling actively or passively suicidal or thinking (Near Future Only) or planning to hurt themselves, they will be asked to take some time out to have chance to contact crisis lines. We at 7 cups cannot provide support to people in these situations as we are not trained to do so. If they refuse to take some time out, and continue using crisis language, we will take necessary actions respectfully! And yes, we can delete messages, and remove people from the room for a period of time if needed. #3 - Is there a plan for mods to be able to better deal with said issues? Yes, we are working on certain things which will help mods identify a situation which they are unsure how to react to, and then will help them with the answer on what to do in that certain situation. Hopefully this will help. And we are always thinking of new ideas to help support mods improving and growing! #4 So sometimes there are conflicts in the room and there is no mod to be found until after the situation is settled. And it's hard when no one can stop conflicts and it's annoying that admins are the only ones that can ban a member. I literally filed a report a while ago and nothing was done about the situation 😀 - Of course we cannot be in a room all the time, but there are community mods who have assigned shifts to be in group support rooms, they do have a lot of work however. So some conflicts may go unseen by any mod and that can be understandably very frustrating. In this case it would be best to use emergency form found in chatroom rules to request mods to that room, or to PM the community mod on duty, or to PM a known mod, who may be online to help out! And there are reasons why only admins can ban members. All Reports are handled carefully by admins and most likely all of them are handled properly. #5 Do you think there are enough mods? And how do you think you can get more? I counted about 90 mods which is less than 0.019% of the listeners who have signed up and that is across both the listener and member side. Are you going to look into having volunteer mods trying to sign up to cover the community room as the community mods aren't super humans We are always working on recruiting new mods, asking them to sign up for shifts to be in the rooms is quite difficult, it has been tried before by myself, but didn't go so well as many mods are not wanting to commit to a schedule as a volunteer mod. So this would be hard to do, community mods are amazing, but yes they aren't super humans and would appreciate some help. Volunteer mods do try to be in rooms as much as they can (: Please apply here [https://www.7cups.com/forum/GroupSupport_168/GroupSupportTeamCommunication_2139/BecomeaChatroomModeratorInformationonCommCenteredGlobal_112280/1/] if you meet the requirements! You can also find more information there! Thank you all!

Welcome to the Group Support Community, a place where listeners and members can gather information, share feedback, and learn together!

Find our Group Support Discussion Schedule HERE.

New to the 7 Cups community? Members, click HERE and Listeners click HERE for more information about getting started on your 7 Cups journey.

For information about joining group support rooms click HERE.. For the Group Support Rotation Schedule, click HERE.

Keeping group rooms safe and supportive is a top priority at 7 Cups. Please familiarize yourself with the chatroom rules located at the bottom of each chat room. Click HERE to learn more about group room safety.

Please join us in our newest and most popular room, Sharing Circle Here you will find the opportunity to share your thoughts with the community and receive personal support, . Once you have experinced all the rooms have to offer, you are invited to join the team as a host. For information on joining the team as a host by click HERE.

Listeners, would you like to join the Group Support Team? Click HERE for Room Supporters or HERE for Community Centered Moderators.

Schedules - Community Mod Schedule

Community Managers Ask Me Anything l More Group Support Updates l Mission Statement l FAQs l Resources