Where is everybody?
So I was pretty active listening several years ago when, if I recall correctly, there would be like 80,000 requests handled per week. I dropped out for a while but came back about 4 or 5 months ago for a couple of weeks and the number of requests had dropped to around 45,000, if I recall well. I figured it was just around the start of summer so maybe that's why the number was so low so I dropped out again and figured I'd try again later. Now I check again and the weekly number is 37,000, and the queue has maybe 2 or 3 people waiting, sometimes none, at a time of day when typically there would have been 20 or 30 requests in the past.
So what did I miss? Is the model now mostly to send people to the online therapists, and no longer utilize the volunteer listeners? Or has something else happened? Can someone please enlighten me?
Guests can no longer request chats or join in group chatrooms, so that cut down some.
It's more difficult to make an account compared to when I joined. I don't know what's required, but at minimum my understanding is a working email address so a confirmation email can be accepted.
Members no longer have unlimited chat requests. The details of this haven't been shared that I'm aware of, but the limitation is daily as far as I know.
@AffyAvo Thanks for the update.
I guess that just brings up another question - why be a listener if there is no one to listen to? I'm sure 7cups must have another model they are following. It's just too bad for all the listeners who liked coming here and helping people, even if only in a small way.
@azuleyes
You can support members in other places while you wait for a chat request - the forums and the group chatrooms.
@HopieRemi
Forums and group chat rooms are not at all a similar experience to supporting someone directly - there is a reason I never participated in either when I was active - frankly, they are boring :).
In any case, I think it's pretty clear there is no real role for volunteer listeners on 7cups any more, which is OK. 7cups has its own model of how to proceed, and clearly filtering of members is an important part of that, for reasons having perhaps to do with the more corporate audience it is seeking for its services.
Hi! It's absolutely still possible to help people. Even with numbers down. I've only been a listener for 2 weeks now and I've helped a great amount of people, and still am. I've noticed on weekends, the chat queue does get longer than I usually see throughout the week.
@azuleyes well, there are enough chats around and well it's a good thing i suppose as they are not overwhelming requests
Oddly, I've always been thinking that listeners must be horribly busy. When I browse the listeners list, most of what I see is 'Sorry, I'm not taking any member chats' or 'Sorry, I'm on a break right now'. I've been trying to find listeners in my own language, but there are almost none - and those I actually have talked with were not a good match or just too sick themselves to feel like they could be leaned on.
As for the numbers... potentially, people are turning to chat bots more (not Noni, real ones), as those do not write things in their bios to discourage people from contacting them, maybe... and as you cannot burden a bot, or inadvertently offend it, or overwhelm it.
@cloudySummer
Agree all the time teen side people say why there no listeners ? Waiting 30 minutes or more try find one and same thing see in bios all not take new chats
is not enough listeners at least teen side and that seem main reason new people join cups
As a member, I often request a chat and end up waiting so long that I just give up.
The little pop up comes that asks if you would like to keep waiting or leave a message appears more regularly than an actual listener.
@azuleyes Hi Azuleys. I heard that previously due to the pandemic, many turn to online support platforms. Could this be a reason why chats are decreasing?
