Forum Guidelines Expanded: 5. Anonymity
This post is a part of our series on expanded forum guidelines to help all users better understand the purpose of each guideline and for forum moderators to understand appropriate behavior and review examples of this rule in action.
My post was edited/deleted for anonymity. What does that mean?
4. Personal Contact Information, such as Social Media Handles, Email Accounts, Phone Numbers, or other 7 cups accounts (e.g. posting your listener account name from your member account or vice versa) is not allowed. This includes links to surveys or pages that contain either personal contact information or a private messaging system.
Purpose of rule: to protect anonymity and maintain privacy and safety. The purpose of this rule is to help enforce boundaries and maintain a safe space through controlled interactions
Examples: what is your insta? my phone number is ####### I do not check 7 cups that often so you should email at email@domain [from member account] Message me on my listener account, @listenername
Explanation: Listeners and members on 7 cups are required to follow guidelines to maintain safety and a supportive environment. Offsite interactions are not constrained to the same restrictions, and 7 Cups is unable to ensure your safety offline. Additionally, revealing both a member and listener makes it more difficult to place adequate boundaries for those seeking support and increases the risk of stalking or bullying.
Appropriate Action: If at all possible, the forum moderator should remove the offending content while retaining the post. All edits should include the forum moderator's name and the reason for editing (e.g. anonymity). In the event that the post cannot be retained, the forum moderator will delete the whole post. If you believe a forum moderator has edited or deleted your post in error, you can email forum@7cups.com and we will investigate.
Clarifications:
[from a member account] If you need help with self harm urges, you can pm me on [listener account username]
While there is nothing wrong with offering to support those in need, offering 1-on-1 support as a listener should come from your listener account itself. If this is in a group support room or a forum, for instance, you can switch to your listener account and then offer the support from there.
This rule excludes posts and links regarding Social Soldiers / 7 Cups blog work. The Social Soldiers or 7 Cups blog are specific teams with very tight restrictions on offsite interactions and more details can be found on their respective team posts.
7 Cups does not control relationships of people who know each other in real life (i.e., met separately from 7 Cups), but 7 Cups interactions should not hint at or discuss an offsite contact relationship and having offsite contact with someone you met through 7 Cups is not permitted.
It is permitted to give links to 7 Cups to others (including your 7 Cups referral link, which directs to the main page) and you may discuss 7 cups in your real life (while maintaining confidentiality on member, guest, or listener chats and accounts).
Do you have questions about what is or is not okay or need further clarification on examples? Post below and we will problem solve together!
Last updated 11/6/18 to clarify language about offsite contact
Removed special character "�" by DayDreamWithYou 9/3/2021
Hi forum moderators! The forum ambassadors have started this series to provide clarification on the forum guidelines. We will be posting one of these (and tagging you) over the next 6 weeks (one a week) until we've gotten through all 10! Please feel free to ask questions and get clarification ^^
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@MonBon by "in real life" im assuming that you mean anyplace we live our lives outside 7cups online or offline 7cups can regulate behavior within 7cups but it sounds like this is trying to regulate personal relationships of people who meet outside of 7cups that they can no longer associate with eachother or one of them has to stop using 7cups to continue being friends off 7cups where you first met . if you meet someone first anywhere outside 7cups that is that listeners personal life outside 7cups on other social media of their choosing directing people to 7 cups or to their own profile to message them they are not directing people they meet on 7cups offsite but a listeners relationships with people off site shouldnt be controlled by 7cups at all
The word "before" should not be there.
Real example: I met a guy at a conference and we got talking. It turned out he follows my blog. He had clicked the referral link there and joined 7 Cups. So we met in real life after both joining 7 Cups (but we didn't use 7 Cups to arrange the meeting).
I agree that "permitted to continue speaking in real life" makes it sound like 7 Cups is some kind of cult that regulates our entire lives. That half of the sentence needs to be reworded.
@jennysunrise8
@RarelyCharlie
Before is not likely to be removed, but I will of course bring it up along with the other feedback when I get a chance to meet with the CMs again.
Re: "permitted"
What phrasing do you recommend? Every synonym I come up with appears to have the same meaning - allowed, authorized, permitted, tolerated, etc. In reality the idea is that 7 cups doesn't disallow these relationships to continue, but not not allowing something sounds even more restricting than just allowing in my opinion.
@MonBon instead of " permitted " could use the words " can continue if they want " ... any offline relationship that originated off 7cups the word permitted means that its something that 7cups has a right to regulate and requires their permission can continue if they want or choose to sounds a lot better than permitted to
@jennysunrise8 @RarelyCharlie - language updated - please let me know if this is clearer.
@Anomalia thats perfect thanks for clarifying clarifications 
now i totally support this a very reasonable guideline now 
The first part is reasonable, except that it should not be restricted to real life.
It is completely unreasonable to say "having offsite contact with someone you met through 7 Cups is not permitted." In places like schools, colleges and workplaces, and also on social media this must happen all the time. Sometimes you don't know that the person you've just met is someone you previously met on 7 Cups. Sometimes you do know.
Do you really expect anyone to say, "I'm sorry I can't speak to you because I believe we met through 7 Cups two years ago"? It would turn 7 Cups into some kind of weird cult if we all behaved that way.
To approach this constructively, it would be helpful to understand what kind of likely scenario (not just an imaginary fear) that part of the rule is intended to prevent.
@Anomalia
@Anomalia just one other thing you can put under clarifications it says links are not allowed to pages that contain a "private messaging system" it would be a good idea to exclude sites where a person can message emergency services suicide.org has a private messaging system and many other websites that would exclude giving links to most websites that the person giving the link isnt even involved with
or just add at the top say no links to pages with a private messaging system that you yourself are involved in or something along those lines since that is the concern messaging/meeting someone offsite but there are many websites that have a private messaging system in fact all do if you consider the ability to email support on the site private messaging and many helpful websites have popup chat assistance for visitors
I missed that bit. It implies a public messaging system is OK, so a blog with comments is OK, and YouTube is OK, etc.
When I follow a link from 7 Cups to YouTube, it says there "Commenting publicly as RarelyCharlie". As it happens I have never actually left a comment, but...
@jennysunrise8
@jennysunrise8 - Can you explain more about what language feels like it's trying to regulate listener's personal lives? The intent of this is to clarify exactly that - your personal life is your personal life, but if you do know someone offline and you are both on 7 Cups, you shouldn't be discussing your offline relationship on 7 Cups with other users.
E.g., if MonBon and I were best friends in our offline life (well, I would be super lucky!), it wouldn't be appropriate to in the forums post "Hey MonBon - it was SOO fun hanging out with you this weekend at the park! Can't wait to see you again!" because this brings our (in this example totally okay) offsite contact onsite.
@Anomalia thats understandable not discussing with other people on 7cups that you have a relationship with someone here and also somewhere off site just keep it to yourself that makes sense i thought it was restricting off site relationships or off site activity i guess i just misunderstood sorry
@jennysunrise8 - No problem! Glad that I could help clarify, and if there is a particular wording that you think is unclear, let me know since I'm sure you're not the only one who might read it that way :)
I keep my 7 Cups identity and my real identity strictly separate. No one who knows me outside 7 Cups knows my 7 Cups screen name. Almost no one who knows me inside 7 Cups knows my real name. I have to say "almost" because I have a Teen badge. 7 Cups has a record of my real identity.
So it was a shock to me when I submitted a support ticket recently, giving my name as RarelyCharlie, and someone (a human, apparently, not an automated system) replied by e-mail addressing me by my real name.
If 7 Cups wants to have anonymity, that's OK with me. Don't allow administrators to use our real names. Don't allow anyone to post photos of themselves in profiles. Don't transmit our e-mail addresses in every web page where other parties can find them.
If 7 Cups wants to have real identities, that's OK with me too. Verify the real identity of every account. Allow selfies in profiles. Publish our e-mail addresses openly instead of by stealth.
It's the flapping around in between that I'm finding impossible to understand.
Updates made to clarify the language around offsite relationships existing separately from 7 Cups and Social Soldiers links
Fair enough with the anynomity but if you ever put up a photo of yourself then you're not anynomous in anyway, meanwhile revealing your name can still maintain your anynomity. There are (most likely) millions of other with the same name while noone looks exactly like you.
@Anomalia @Mel Can you give clarification on YouTube?
People seem to share videos from their own accounts often enough and comments aren't always disabled. There are also additional ways to connect on youtube other than the comments for a specific video.
Are there social soldiers youtube accounts and if so how does that play in?
@AffyAvo - Great question! Sharing your own youtube page (or video) would be considered offsite contact info as it links to your personal account. There are official channels/projects that use youtube, but those are either run through the official 7 Cups youtube page (by 7 Cups staff) or have approval from a CM (e.g., Danceathon, Blog, etc.) and are done using an anonymous 7 Cups specific account that cannot be tied back to an individual's personal information.
As for the comments, if someone is getting approval for a youtube post through an official 7 Cups channel, they should ask the CM/admin they are working with for approval.
Hope that helps! 
@ Anomalia So, I think the last one I happened to notice was the one by @Fristo here: A new video How can I tell whether it has approval or not?
I tried to comment in various ways on YouTube but it wouldn't let me comment on the video, the channel or the account. Is there really some non-obvious way it can be used for offsite contact?
Charlie
@RarelyCharlie It looks like I can comment on that video although I didn't go as far as clicking comment to post after typing a message. I can do so under the discussion section too.
@AffyAvo My apologies, you're right. @Fristo seems to have left comments enabled.
When comments are disabled, YouTube displays a message: "Comments are disabled for this video."
Charlie
Hello : )
I did not think it would be a problem, to create a video on youtube and then sharing the link in one of the 7cups forums.
I am someone who needs to be explained to, before I can understand the risks and thereon make my choice. I have read it often on 7cups: "No offsite contact, else you will be banned" -something like this. But I have had a hard time understanding this no-question-asked rule.
I understand and take responsibility for the risks that can be there, if I allow a relative stranger to my personal space. But is it not a matter of individual discretion and choice? You may impose a rule, but a healthy community I believe is made up of a common understanding and not just based on a set of no-question-asked rules.
Hope you understand my view too. : )
@Fristo - I can absolutely understand your point of view, but as a part of joining a community, we agree to follow the rules of that community. In this case, one of the rules of the 7 Cups community is not sharing offsite contact, which includes personal youtube pages. That's not a rule that I made, so while I can explain the reasons behind it around safety, it's not something that is within my discretion to change. If you have concerns about a site rule, you can discuss them with one of our community managers, and if you would like to gain permission to use a 7 Cups youtube account to post things, you can ask that of them as well, but because of the rules in place, offsite contact links will continue to be removed when they are seen.
I feel it's a very thin line. And... about the mentioning your other account... is ok or not in 1-1s?
@ifyouknowtocountcountwithme This thread is about the forum guidelines—about posting in forums. It is not about messages in 1-to-1 chats or in chatrooms.
The general community guidelines only cover "contact off-site". However, our listener training says "Do not discuss members by username" and I suppose, at a stretch, that could be taken to include mentioning your own member username.
But the other way around—when you are logged in as a member, chatting to a listener, and you mention your listener username—I don't think I have seen any official rule (as opposed to someone's opinion) forbidding that.
I agree with you that it's a thin line. Personally, I have never been in a situation where it might have been helpful to share my member username in a message, and I can't even imagine such a situation.
Charlie
Could you tell me where in the rules it says that photos cannot be shared? I had a couple of photos deleted and this rule was cited, but there were no links to offsite content.
There were two photos of my son before his recent surgery and I mentioned his first name and age - no last name, no birthday or year, no links.
I am not finding where photos are restricted in this rule.
Not a big deal this time as the user I wanted to share with was able to see them before they were deleted, but I’d like to know for future reference. Thank you for your help!
@Psalm139
You can email forum@7cups.com if you have any questions about forum moderation.
I did but haven’t received a response.
