April Update in the next 3-4 weeks: Group Support Warning System

Similar to how there is a refer button in the group support rooms, there will not be a warning system. This system will be a direct reflection of our chat room guidelines.

Here is how it will work:

User behaves inappropriately. Moderator clicks ?warning? and gets a pop up with a drop down menu containing the following options:

1) Instant mute

2) Send warning for (and a drop down they can select from)
- Talking negatively about a listener or member
- Sharing personal contact details or social media handles
- Being unkind or unsupportive to other users
- Using abusive, graphic or inappropriate language (not including censored text)
- Sharing names of drugs or medication
- Using the group support room to seek crisis help
- Using language other than English

-----> When a warning is sent to a user by a moderator, they will receive a warning note pop-up that looks like this:

This warning was sent by a moderator for [insert reason].

Please take care to refrain from this behavior in the future. After three warnings you may be muted from the support rooms. You can view our group chat rules at the bottom of the chat room.

----->User repeats behaviour. Any moderator can click the warning button. They do not need to know what has happened before. The user will receive the pop up message (as above) again.

User behaves inappropriately for a third and final time. A moderator clicks the warning button. This time, they receive a warning and also receive a 24 hourmute. User receives a pop-up alerting them of the warning.