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Your Voice Matters: Quarterly Community Feedback Survey (Q4 2024)
by Heather225
Last post
 1 day ago
...See more Happy October, lovely people! Whether you're seeking support, listening, learning, or simply looking for connection, you're part of the 7 Cups community. Whatever you're here for, your presence makes a difference. As we continue to grow, we're committed to involving you in shaping the future of 7 Cups. Your feedback helps us identify areas for improvement, understand your needs better, and ensure this platform remains a welcoming and supportive space for everyone. Please take a few minutes to complete this quarter's survey: here [https://docs.google.com/forms/d/e/1FAIpQLSd9B7DDBRuazVt6kv0GBogo4BVmW0gSsjqAmJ6S_o8rNLofAg/viewform]
September 2024 Forum Spotlight!
by tommy
Last post
 2 days ago
...See more September 2024 Forum Spotlight It's that time of the month again where we join together to celebrate the opportunities available to us across the forum. As of this month, there are two core purposes of our forum spotlight: one to spotlight forum discussions more widely and two to showcase the amazing work of those community users who go above and beyond to help ensure everyone gets a reply to their thread. Here is an overview of our forum discussions for this month: * What can I do after a sexual assault? [https://www.7cups.com/forum/trauma/SexualAssaultSexualAbuse_1253/Whattodoafterasexualassault_335654/] * Celebrate National Suicide Prevention Month [https://www.7cups.com/forum/trauma/CheckinsandPrompts_1095/TraumaSupportCommunityCheckInforSeptember2024NationalSuicidePreventionMonth_335944/] * Being a wheelchair user [https://www.7cups.com/forum/disabilities/InterviewsDiaries_2664/InterviewDiariesBeingaWheelchairuser_336321/] * Effective communication in resolving relationship conflicts [https://www.7cups.com/forum/relationships/CopingToolsResourcesforRelationships_1161/TheRoleofEffectiveCommunicationinResolvingRelationshipConflicts_336521/] * Living with hEDS and POTS [https://www.7cups.com/forum/disabilities/InterviewsDiaries_2664/InterviewLivingwithhEDSandPOTS_336838/] * Is taking a break from social media a good thing? [https://www.7cups.com/forum/relationships/CommunitySpace_1256/DigitalDetoxThebenefitsandchallengesoftakingbreaksfromsocialmedia_337177/] * Meditation and self-care awareness [https://www.7cups.com/forum/disabilities/ArticlesResourcesConditionSpecificInformation_458/MeditationandSelfCare_337264/] Looking to help us with forum engagement? Join our forum team by clicking here [https://www.7cups.com/forum/7cupsleadership/CommunitiesHelpWanted_2306/Soyouwanttobeaforumleader_334833/]. Here is our leaderboard for our monthly engagement challenge (with the number of needs reply posts): @Sunisshiningandsoareyou 281 @GentleHealingInitiative 41 @Phoenixthepoised 36 @KristenHR 10 @Aayla 8 @fruityHoliday63 7 @CouragousDragon0742 7 @theboymoana 7 @Optimisticempath 3 @strawberryshaken 3 @MistyMagic 2 @hematite43 2 @CuragousDragon0742 2 @theboymoana 2 @Mellietronx 1 @ThoughtLight 1 @CuragousDragon0724 1 @jesusredeemedme2425 1 @Faelwyn 1 You can find out more about this engagement initiative here [https://www.7cups.com/forum/siteupdates/EventsDiscussions_2666/Introducingournewandimprovedforumengagementchallenge_335791/]. Are you wanting to get involved for the month of October? Let us know about it by replying down below this forum spotlight! Please join me in congratulating our fantastic forum engagers down below! 🔗 Links * Do you want to join our taglist so you are notified of the next spotlight? Click here [https://www.7cups.com/forum/7cupsleadership/ProjectsEvents_2399/ForumEventsAutomatedTaglist_316255/]! * Do you have a thread which you've recently posted that you feel could be highlighted in our next monthly spotlight? Or perhaps you've noticed another thread which you think could be featured in our spotlight? Let us know about it here [https://forms.gle/wGWYW4izzS2Ukrrq6]!
Taking Care of Each Other - Preventing Burnout at 7 Cups
by Hope
Last post
 Tuesday
...See more Hi everyone! This is a forum post linked to the path 'Preventing Burnout at 7 Cups' [https://www.7cups.com/path/playlist/preventing-burnout-at-7-cups/] What have you done today/recently to prevent burnout in a fellow community user? This can look like: • Encouraging self-care • Reminding someone of the importance of boundaries • Covering for someone so they can take a self-care break
Missing badges are coming back!
by Ece7Cups
Last post
 August 2nd
...See more Hi all! Thanks to feedback from the community (aka YOU!) we've identified & resolved a bug where some users were missing lower-level badges despite completing the requirements for higher ones. Our fix should go into effect in the next 24hrs or so. The next time you chat, post in the forum etc, you may notice some badge alerts pop up if you had any missing. Enjoy! 🎉
December 29: Listener PMing Member Feature!
by Laura
Last post
 May 9th
...See more Hello Glorious Community, It is with great excitement, that we would like let you know the feature allowing Listeners PM members will launch tomorrow morning! You can learn more about the evolution of this feature here. [https://www.7cups.com/forum/SiteUpdatesInformationFortheCommunity_100/SiteUpdatesDecember2016_1090/December14ListenersPMingMembersFeature_55871/]However, here are the hot items to know: Listeners who reach the both of the below outlined badges will be able to PM Members: ----> Tick Tock: For reaching ten 1-on-1 chats with members ----> Loyal Friend: Listeners who earn 1 approved positive review Members you may receive a PM from a Listener for the following reason: 1) A friendly welcome to the community 2) A listener saw a post of yours in the forum and wants to support you 3) A listener interacted with you in group support and wants to support you 4) A listener saw one of your feed posts and wants to support you 5) If you are working on a community project with a listener & they PM you to collaborate There are likely other situations too! Members, you will have the ability to opt-out of this feature. If you do not want Listeners to PM you, you can turn this off on your settings page. We believe that this update will increase support giving in the community and encourage listeners to support and community build with members in a more dynamic way! I will be present in the community throughout the day tomorrow and available to answer your questions in this thread or in the chatrooms. We know this update may present us with more opportunties to learn and make the site better & I am excite to do that together! Additionally, a form will be provided tomorrow (after launch) providing a way for you to share bugs or give additional feedback on the update!
Eid-al-Adha 1444/2023
by magicallyoriginated430
Last post
 July 1st, 2023
...See more Eid-al-Adha Mubarak to all those who are celebrating, Eid-al-Adha is a festival of Sacrifice, Trust, & Love for the almighty Allah.. May Allah accepts our sacrifice nd bless us with his peace nd mercy... Aameen 💫🙌
September 28: Easy Account Switcher!! Yay!
by Laura
Last post
 June 22nd, 2021
...See more Great news everyone! Many of us use both our member & listener accounts regularly. We have officially made it easy for you to quickly navigate between your acct types! This has been on the app for some time now and we are excited to add it to desktop! All you need to do is log out & you will see this new upde appear on your settings drop down. You'll want to make sure that your listener & member accts are linked up to the same email address to utilize this feature. It looks like this - Yay!!!! Enjoy easy acct hopping!
Site Update - New Version of the iOS & Android apps!!! wooohooo!
by Laura
Last post
 May 11th, 2020
...See more Hi All! yes yes yes the news is true! We have a new version of the 7 Cups app for you to download! What's new?! So glad you asked! A brand new... new hamburger menu for easy navigation to your FAVORITE features! When you click the hamburger.... you are brought to this menu page!
Motivation and Self Help SC is merging with Appreciation and Gratitude plus a rebrand!
by Jill7Cups
Last post
 May 11th, 2020
...See more That was a mouthful! The Motivation and Self Help SC will be merging into Appreciation and Gratitude in the coming weeks, just in time for Appreciation and Gratitude's year anniversary on Feb 13 (stay tuned for some fun surrounding that). In addition, Appreciation and Gratitude will be updating its name to be Positivity and Gratitude. Compassion Corner will remain as the 24/7 chat room, and the pop up discussion room will be Positivity Corner. We look forward to strengthening the community by joining these two great SCs into one. Positive thinking will let you do everything better than negative thinking will. -Zig Ziglar
April 4 -The 7 Cups Wiki is Live! All the information you need to know!
by Laura
Last post
 April 27th, 2020
...See more Hi All - I am thrilled to announce that the 7 Cups Wiki is LIVE! Please carefully review the information below to learn how it works!! Big thank you to @krinkthemellowunicorn & @ezrabc for their help building the wiki! They have created an incredible tool that I am so excited to share with you today! Please review the original post annoucing this update here. [https://www.7cups.com/forum/SiteUpdatesInformationFortheCommunity_100/SiteUpdates2017_1454/December29NewCommunityBuildingToolin2018Wiki_106930/] What is a wiki? A wiki is a collaboration tool. You can think of it as a shared resouce to host our communities collective knowledge & shared wisdom! Our community has been using the forums and google docs to house this information for nearly 5 years. The wiki is here to help bring more organization, structure and access to all of our shared resources! You can access the wiki here - The wiki is organized using the following structure - Category (parent topic) Sub-Category (Topics within parent topic) Articles (Specific articles related to the parent category & Subcategory) Here is an image to explain the structure - Each category and sub-category can house as many articles as needed. Everyone on 7 Cups will be able to view the wiki! yay! But to start we will limit the privileges of editing/ adding new pages to the following individuals - Badges who get access to below privileges - Forum Mentors, Forum Mentor Leaders, Forum Supporters, Ambassadors, 7 Cups Mentor badge, Forum Member Leader, Forum Teen Star, Chatroom Teen Star, Chatroom Mentor, Quality Mentor, Teen Quality Star, group mod leader, Teen Mentor, Community Mentor , intern mentor, group mods, mega member, forum member leader, peer support, community mentor leader, Wiki team badge (sign up for the wiki team here [https://docs.google.com/forms/d/e/1FAIpQLSc2asSqNmMuZhgxUXOLLJTIzY_7CbV0WbPAHHSp6TMdB6Mqzg/viewform]) Privileges - creating/editing public pages creating/editing public categories creating/editing listener pages creating/editing listener categories -------> If you are a volunteer helping with the wiki migration, please watch this video. It explains all of the wiki features, how to use them and where they live in wiki. VIDEO HERE [https://www.youtube.com/watch?v=-rgjrsLYqHA&feature=youtu.be] -----> If you are a volunteer helping with the wiki content migration, please let us know what content you will be migrating. And find others who want to help migrate the same content here! [https://docs.google.com/spreadsheets/d/17pKXEJpb2wMhdTGSbralFcPe1OKWZqGzisNJkLhoyjk/edit#gid=0] For everyone..... GIVE YOUR FEEDBACK ...... As you explore the wiki, please share your feedback here! [https://docs.google.com/forms/d/e/1FAIpQLSeC6ZfsGZPnCZtQL8nMVReWMAH5ynod24ImTZjz5c4BVTdjaw/viewform]We will be carefully reviewing your feedback and making changes as needed.
Listener training has a new addition
by Jill7Cups
Last post
 September 21st, 2019
...See more We are excited to announce we've added another section to our Active Listener training that covers how to take your first chat. This is a tour of the product (general queue, tools available in the chat box, navigation tips, etc) to help our new listeners feel more comfortable. Want to check it out? Did you know you can always re-take the initial listener training? It is the Active Listener training at the very top of all the available trainings. This is not a large change, but one we think will be helpful to our brand new listeners. We will continue to work on enhancing our new listener experience and have a few projects in the works. Stay tuned!
July 9 - New FAQ for you!
by Laura
Last post
 September 16th, 2019
...See more Hi All, Exciting news, we have been hard at work building out a new FAQ for you! The new FAQ has the following upgrades: - Interactive. user friendly design - Updated content - Ability to share feedback on the content - Crisis referral page for you to share with members/ listeners and the community (learn more about our crisis referral page here. ) [https://www.7cups.com/forum/KitchenTable_133/CommunityInformation_742/Crisispolicyandcrisispage_204036/1/] OLD FAQ - https://www.7cups.com/supportDesk.php NEW FAQ - https://7cups.zendesk.com/hc/en-us The new FAQ is not currently linked on the site but will be soon. Keep in mind this is a work in progress. Right now it includes information on community, crisis referral, and therapy. We will continue to add to this FAQ to make it more robust!
Listener Certificate Levels just leveled up!
by Jill7Cups
Last post
 August 21st, 2019
...See more Listening to someone to offer support is why 7 Cups exists, and we offer a unique volunteer experience that allows us to listen on our schedule. Without dedicated volunteer listeners we would not exist! As such, we want to make sure those who volunteer in this capacity get recognized and have a way to authenticate their time spent volunteering. Which leads us to: Listener Certifications got a makeover… again! Weve added 6 more tiers. Why? We wanted the first few to be easier to achieve, and we wanted to curate the required trainings, badges, listening hours, etc to really reflect a Listener who is dedicated to growth and learning (not to mention time spent listening). There are now 10 certification levels. Check out your current level here [https://www.7cups.com/listener/training.php] (click the certificate button to toggle over from the training page). For simplicity and professionalism they are named for their level, for example Level 1, Level 2, etc. These are not associated with the badges and levels of passing the active listener trainings. You must still fill those out if you would like to achieve those badges and credentials. Please note you must be on a Listener acount to access the page 👆 ⚡️The mix of cheers, training guides, badges, star ratings, and chat hours are how we guide a listener to continue growing. Learn more about cheers here [https://www.7cups.com/about/faqBadgesCheers.php%C2%A0], they are easy to get when you are working on becoming a great listener! Fun Fact: At the time of this posting, no one has reached level 10 yet (but a few are close!) We've opted to remove the four badges associated wtih passing the Active Listener trainings/tests: graduate, master, rocket, and scholar. Expect to see those poof soon. When you achieve a level the downloadable certificate button will turn blue. The first and last name you used to make your account is what will show up on the certificate. You can update your name in my settings anytime. What level are you?
No longer fixing bugs with the Feed
by Ece7Cups
Last post
 August 5th, 2019
...See more Hi everyone! Ece from the 7 Cups Product team here with a tough announcement to make. Here goes: As of this week, we will no longer be fixing bugs with the feed. This was a tough decision & not one we made lightly so I want to share with you the full reasoning that went into it: 1) The feed is hard for us to fix: The code that powers the feed is now some of the oldest on our site, which means the engineering effort it would take to fix the update bugs, hashtag bugs & other feed inconsistencies being reported is really high 2) It is hard for us to keep fixed: Because it's so old, the feed content actually lives on totally different servers than the rest of the site. Some of the bugs are due to this separate server set-up & it takes ongoing maintenance & additional time to keep them from regressing 3) It is expensive: That separate server set up is more expensive than all the rest of our servers. There have been months where server costs for the feed are as high as 1/3rd of our total server cost for the entire product! 4) Most people arent using it: Over the past 6 months, less than 2.5% of active users on the site have engaged with their feed (posting, following, hearting, etc). Even if we look at only engaged Members & Listeners, that number is still just 10%. We're a small team with limited resources & in considering all of this we came to the conclusion that we just can not afford the engineering time it would take to fix the feed when it does not benefit > 90% of our engaged Members & Listeners. Next steps: We know some of you really like & regularly use the feed and it's frustrating to be hit with the no updates bug or have hashtags not work. We want to take this opportunity to gather feedback from you directly as we think about how to proceed in the future. Comment below with your thoughts: - If you use the feed, what do you value about it? How would you complete the sentence "The feed lets me.....?" - If you don't use the feed, why not? What about this feature didnt work for you? Thanks so much for your understanding & your feedback!
July Town Hall 7/31/19 5pm Eastern
by Jill7Cups
Last post
 August 1st, 2019
...See more Adults meet in Laura's office Teens meet in Jill's nook What is a Town Hall? Community Management team shares news and info and responds to questions or concerns. This is a time to connect with 7 Cups staff and learn more about what is happening in Cupsland! We do this in chatrooms and all normal community guidelines apply. We hope you can make it! RSVP by commenting on this post! Feel free to post questions here too, we will try to answer what we can during the live room events.

Welcome to 7 Cups HQ.  This is where all news and updates will be posted by staff and ambassadors, subscribe to stay in the loop!

 

Community Leaders
Community Mentor Leader
@ASilentObserver
@EvelyneRose
@Heather225
@Hope
@SoulfullyAButterfly
Community Resources

Self Help Guides  https://www.7cups.com/supportGuides/selfHelpGuides.php

Feeling stressed? Visit our mindfulness resource center  https://www.7cups.com/forum/MindfulnessSupportCommunity_106/ResourceLibrary_1062/

How about joining a discussion about what you find most challenging? Schedule is here:    https://www.7cups.com/home/communityCalendar.php

Group Support Chatrooms  https://www.7cups.com/connect/groupChatrooms.php

Forums with info on many areas you may be looking for   https://www.7cups.com/forum/

Looking for an online therapist? 7cups offers this now, see here:   https://www.7cups.com/online-therapy/?ob=1