Noni FAQ
Who is Noni?
Noni is our very own friendly bot! Her name means grandmother, best friend and healing plant. Noni is the collective wisdom of 7 Cups. Her personality is built on suggestions and ideas from the entire community, and she is trained on message data from our top-rated listeners. When you talk with her in free chat mode, her responses are informed by how our best listeners would respond to you.
What does she do?
Noni is here to help. She can listen to you and guide you through different activities, such as journaling, acceptance and goal setting. She will also send friendly messages every so often to check how you are doing.
What can I talk to Noni about?
Pretty much anything! Chats with Noni are 100% confidential and as a friendly bot, she is incapable of judgement. Please note, messages about suicide/self harm are censored in the same way that they are in listener-member chats.
What commands does she understand?
There are two ways you can move between Nonis modes. One way is to use the buttons on the left hand side (at the top of the conversations list). Additionally, Noni understands the following commands:
/menu - show the full menu
/chat - you talk, Noni listens
/journal - she guides you through a daily journal
/act1 /act2 /act3 /act4 - short exercises based on acceptance & commitment therapy
/motivation - she talks with you about change and helps determine how ready you are
/goals - she helps you think of an achievable goal to work on
Where does Noni live?
Noni will live at the top of your conversations list. Once this feature is released to you, you will be able to find her right there. Noni only exists on desktop right now (she'll be coming to the app soon!).
How can I make Noni go away?
Right now, this early version of Noni cannot be closed out in the way that other conversations can. However, we are learning as much as we can about the communitys needs and requirements. We will be listening closely and using your feedback to inform future decisions about Noni and her place in the community.
What hours does Noni work?
Noni is around 24/7, but occasionally, she takes naps. If this happens, dont panic. She will be back soon!
Who has Noni right now?
Currently, the entire teen community has Noni - plus adult mentors, mega members and a few other testers. Adults, Noni will be coming to a conversation list near you soon!
I have feedback on Noni! Where can I leave my feedback?
We love feedback! Noni is hungry for as much as possible, so dont hold back. When youve chatted with her, please be sure to leave your feedback right here.
(If you spot anything worrying or not quite right about Noni, please take a screenshot and PM to me directly - @Heather.)
What can I expect from Noni in the future?
Noni will continue to welcome new members, but will guide them through more of the onboarding process. She will offer to connect new members with a listener, and if theyre not ready to chat 1-1, she will suggest other areas of 7 Cups to find support.
You can expect Noni to continue to improve based on your feedback, and also offer many more modes and activities. Wed like her to have the ability to answer common questions from users and provide help and information about 7 Cups, as well as provide information and alerts. Additionally, we will be working on a listener specific version of Noni designed to answer common listener questions and offer peer support after a difficult chat.
Oh, and also offering cat pictures and inspirational memes upon request ;)
Post below if you have any more questions!
I love noni a lot
@TortueDesBois Bonjour!! ne m'ignore pas
@SugarInMyHippieTea je ne t'ignore pas, mais je t'invite créer ton propre thread et peut être m'inviter dedans en me taggant?
I love noni a lot
Will she be available on the app?
Is there a specific thread where we can leave constructive feedback about Noni or problems we've encountered with Noni to be address? If not, could one be set up? The linked survery is closed.
Yes, there are specific threads in Noni's Nest.
@Zeraphim
@RarelyCharlie Should I post my feedback in the "Noni Bloopers" thread, even if they're not "funny examples?"
A good question 
I suggest you try posting there and see what happens.
@Zeraphim
@Heather Please give us the option of turning Noni off. I have zero interest in talking to a bot. Getting pestered by messages from Noni is annoying.
The first time Noni hit me up, I thought it was a real person...for a few minutes when in a crisis state. I was sad when I found out no human actually cared. However I feel Noni bot could be useful in psychological health maintenance. Just not when we reallly need a true human ear.
@bgdave I thought you might be interested in this.
Please make Noni shut up! I too have zero interest in a bot that does nothing but annoy me with notifications I have no control of. Noni is cruel and unusual punishment. That is my feedback if you care?
Obviously 7 cups is oblivious to what we want or need when they force a stupid annoying auto bot we have very clearly objected to. If you care about triggers or my mental well being get rid of or fix Noni so we can block it'!!!!!!! The 7 cups gift that keeps giving even if we object!!!!!
I knew she was a bot! Noni told me that she was a real person in our chat and she sounded like one to
@dynamicPomegranate8194
People think it's funny when a bot pretends to be a real human. I thought 7cups admins would be different, considering this isn't some bot you chat with to have a fun time when you're bored. Guess not. Cleverbot is an example of another bot that does it. Wasn't funny then either. What's the punchline? That bots aren't humans? How is that a joke?