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7cups listeners need to do better

Laks1 October 28th, 2019

I love that 7cups seeks to support people struggling by offering listening sessions, therapy sessions and exercises. I also understand that nothing is perfect and there'll always be flaws but having flaws such as listeners who make guests/members feel terrible takes away the essence and goals of 7cups. I was going through google for some information a few minutes ago only to find several negative reviews. There are listeners judging guests, being rude to them, blocking them and not responding after a few messages without informing them that they're busy. The guests are the priority and the listeners and therapists are to help them. If they're not doing helping people, then I think we're all losing our way. There are several complaints of listeners choosing to be here because they're bored, groups with struggling members advising eachother to do negative things such a cutting themselves and holding on to the things/actions that break them, therapists driving members crazy(these are the exact words from the review)

7cups needs to drain it's listeners. All horrible people need to be off. New mechanisms, qualifications, criteria and tests are needed to bring in the right people. I know it's not as easy as it seems but it's best to fix things now than watch everything blow up in our faces soon. There are amazing people on here working hard to make this place safe for everyone, I dont think its fair for the bad nuts to prevent people from seeing your/their good work.

Continue to spread love

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RarelyCharlie October 31st, 2019

@Laks1 I agree with you. And I also agree that it is not as easy as it seems Confounded

Charlie

WildestWolf November 1st, 2019

@Laks1

I agree with you. It's really hard to open up to a stranger about personal issues, even if you aren't talking face to face. It's really important that listeners are open and truthful. :)

Nahnanana November 6th, 2019

I've only recently started using this app and my first listener ghosted me after stating my reason for being here. The subsequent ones each started asking creepy questions about my dating life. It's truly frustrating when this could potentially be very beneficial.

3 replies
AbbyHarris1976 November 6th, 2019

@Nahnanana

Well, they certainly shouldnt be prying into your personal life, especially if youre not comfortable giving that info. 👎 Some of these listeners (and not to start a figurative war, but many of them are from a few particular countries) are behaving very dishonorably ... especially towards women. 👎 Its sad and pathetic 😢

2 replies
RarelyCharlie November 6th, 2019

@AbbyHarris1976 @Nahnanana I suppose it is obvious, but at the same time cannot be said too often, that anyone who encounters these listeners must report them, otherwise they will certainly continue.

Am I right in thinking that a new project to improve listener quality was announced recently? I can't find it now. Maybe I imagined it. @7CupsCommunity will know.

Charlie

1 reply
7CupsCommunity November 7th, 2019

@RarelyCharlie

Thank you for the tag! Yes, we have been working on listener quality. I will have to check and see if we made a post specifically addressing it recently.

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independentPine6872 December 21st, 2019

Hello,

I want to be more stable in my personal and prof life.

I am middle aged lady.

The problem is that I have negative people around me who have prejudices against women

I used to work in a place where they hated women and would harass women deliberately.

I could not continue with the bullying and female harassment as it affected my health and confidence.

Now I am not in stable position atleast in my prof life.

They deliberately destabilise people.women have no support and constructive help from offices either take it or leave it.

I struggled both in personal and prof.

I have come to your forum because we are all positive people and humble in nature.

I meet egoistic and narcissistic people and dont like them at all.

Please guide me.thanks

Regards

galfromaway January 8th, 2020

@Laks1

I'm happy to see this thread. I've only had one experience with a listener, and was disappointed by it because she left the conversation without warning, and then didn't respond again for at least a week.

Reaching out to a listener is an action that involves a person making themselves vulnerable, especially at a time where a person is in need of support. I am giving it one more try by reaching out to another listener, but it did leave me feeling disappointed. I did review the chat afterwards, but didn't report the person. DIdn't realize that was an option.

2 replies
galfromaway January 9th, 2020

Interesting...

I reached out to another listener who seemed like they might be a good fit, but the chat I started (they were offline) has disappeared from my list of chats.

Ah well. Time to find another resource for the time being.

1 reply
AbbyHarris1976 January 9th, 2020

@galfromaway

That listener could have gone on a self-care break and didn't let you know beforehand. I have a regular listener who's been a good listener, and friend, to me ... but I have to remind him to let me know when he's going to self-care break so I don't think it's because of anything I said.

I put in my member profile that listeners who contact me should let me know when they have to take a break so I don't overthink it yes

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WhereisOphelia March 27th, 2020

@Laks1 I hear you. I understand your complaints. I'm glad somebody understands it. I think I had a little bit more higher expectations as well when I first started using this platform, but I also understand the difference between a listener and a therapist. I also understand the difficulty to actually help out a total stranger on the internet. One of my listeners had told me that if I send many texts that they can't scroll up due to security reasons, which in my opinion is an issue that shouldn't take place and doesn't make sense at all. It's very discouraging to pour your heart out and then find out that you might as well have talked to a brick wall, due to this unreasonable limitation that the platform apparently has for listeners. But if the platform will not do something about it I'd advice everyone to cut each other some slack and consider professional help if talking to a listener is not enough. I know it's not easy, I know therapy might not always be the best solution for everyone. I even understand being fed up with therapists after trying multiple ones in a row. But maybe it's worth staying here for the listeners that you have a click with or for people who take time to be kind to others on the community. I'm sure you understand that solutions don't come easy no matter where you go or which alternative you use to get help. I hope that you can achieve whatever goal you have in mind, no matter what you decide to do and I wish you the best with it. Just because some listeners might have let you down doesn't mean you have to let yourself down. Stay strong.

Kathy1212 March 30th, 2020

@Laks1 Thank you for this post. I actually read some reviews about the listeners here that has made me extremely hesitant to even attempt it. There were reports of sexual harassment and guys trying to initiate sex chat. That can be very triggering for some people. I can't imagine why it's allowed here!

2 replies
RarelyCharlie March 30th, 2020

@Kathy1212 It isn't exactly allowed here. It's just not taken seriously enough for anything effective to be done about it. No one really knows why. It's pretty certain that complaining here in the forum doesn't have any effect.

Charlie

1 reply
Kathy1212 March 30th, 2020

@RarelyCharlie Thanks, Charlie. I'm new here and don't know how everything works. The reviews I read just made me a bit nervous about what I've gotten myself into. lol

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March 30th, 2020

@Laks1

I highly agree. I recently had a very unpleasant chat with a listener here who was rude and condescending from the beginning, and continually tried to push me into giving out contact info. I brought up a sensitive topic that I wanted to discuss and the listener made it even more uncomfortable. I've been in this kind of situation before with other people I've met online (not on 7 Cups), and figured the best thing to do to avoid feeling even more hurt was to go along with what she was saying and make it seem as if I wasn't hurt, as if I was blowing it off. Like the strategy I'm sure some of us were taught as kids to ward off bullies: hide your feelings by turning their taunts into a "joke". I'm now really uncomfortable with reporting the listener because I'm afraid that I'll look bad. I can't afford to have my account suspended, my depression and anxiety have gotten a lot worse since shelter in place started and I need people to talk to. I've found some incredibly kind and caring people on here, but there's always the random "bad egg".

softMusic9759 April 1st, 2020

@Laks1 This is super important thank you for this post!

Bet29 April 16th, 2020

Brand new. Needed one chat to get into a chat room. Did one. Not impressed ball 1 and 2 word answers after saying some personal things. I shouldn't have shared because i feel worse. Maybe she was watching tvmand could care less? Her response to "my mom died of covid" was "im sorry." Only question asked was "do you bake?" I used to work in a hotline. I read a good review of this place. We all need more support right now. Not sure I'll get much here but I'll see. I didn't leave her a.review because it would have not been good and now i still can't get into chat. I did the emotional quiz - and couldn't see half the answers and the final page wouldn't scroll so I could see the results. Waste of my time. So, I'm not very impressed so far. 2nd hour. Nothing ventured, nothing lost except hope.

1 reply
pioneeringNorth2586 April 19th, 2020

@Bet29

It may be too late, you may have given up on this place. But if you ever happen to look back here again, I wanted something to be here for you. I'm sorry you were unable to find the support you needed when you needed it. I'm new here myself, and I will say the app leaves a bit to be desired, but someone took the time to put it together for this dream of a place that would help people, and things like that don't become great in any short amount of time. That's besides the point though. Right now you are dealing with the loss of your mother. I imagine you need someone to be there for you, when the one person who probably almost always was there for you, is gone. I'm sure you are still hurting deeply, and if you have come back here, it's probably because you haven't found someone you feel cares about you enough. It may be difficult to, no one can take your mother's place. But I hope you are finding a way to cope...maybe not baking, but something :)

Mapita August 2nd, 2020

@Bet29 Ditto. Im very infuriated with listeners being bad at treatment and/or having slow response.

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