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Understanding 7 Cups Culture (LDP Discussion #5)

GlenM July 28th, 2020

Please note: In order to successfully complete Course 1, you must respond to this post. Your comment/response should answer the questions/shows that you completed the given activity. Read the post carefully and follow the instructions given. Save your responses to a document that you can later refer to. You will need to copy/paste your response in the course evaluation form at the end of each course to show that you have done the work and to refresh your memory.
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Hello Leadership Crew!

We are wrapping up the first course today with our last discussion on culture. Look for more instructions in this post to take the final evaluation for the course to your graduation. Once you have this course complete, you will be 20% done the Leadership Development Program. Good work!

Let's start by looking at the wikipedia definition of culture:

--Culture (/ÃkÃltÃÃr/) is an umbrella term which encompasses the social behavior and norms found in human societies, as well as the knowledge, beliefs, arts, laws, customs, capabilities, and habits of the individuals in these groups.[1]

We take culture seriously on 7 Cups because it is the heart of how we operate. A wise person once said: You teach what you know, but you reproduce who you are. We can have all of the best training content we want, but if our culture is not strong, then we will not be successful in growing a thriving, compassionate, community that will make a global impact.

Every organization has a culture whether by design or by default. When culture (including values and mission are not called out or made explicit, the organization defaults to an implicit or unstated culture. The unnamed culture is not always great for the end users or the community. An example of a common and implicit cultural rule or norm is that the person that makes the most money or the organization is the most important. People that work in this organization then, naturally, because it is the culture, start organizing themselves around ways to make more and more money. The ones at the top of the hierarchy are the ones that make the most money. 7 Cups cares less about money and more about compassion. We call out compassion and celebrate compassionate people because that is central to the work we do.

Please read our guide here to deeply understand our culture. We have made it explicit because we believe it is important to help us all be accountable to what we stand for and believe in. As leaders on 7 Cups, you will be models that emulate our culture and values.

One theme you'll notice in our guide is that it is very proactive, which is the opposite of reactive. We act first, we design first, we implement first in order to make an impact. Companies that react allow events to shape them; we instead try to focus on where we can have influence and shape events before they shape our community.

Part of being proactive is critical because building culture online is more challenging than building a culture offline. Offline interpersonal and group relationships are easier in a number of ways. People are generally much better behaved when they are right in front of you and it is easier for people to sync up and work towards a common goal. Online cultures have less of these natural strengths so you have to be extra proactive to build a strong culture. Look at most communities on the Internet. Unfortunately, they tend to devolve and become less than safe places with a lot of hate, sexual, and harmful behaviors. Our training system, the badges, word filters, moderators, etc. (dozens of behaviors we do) are all designed to proactively build and reinforce our culture so that we do not experience this same kind of entropy. Internet culture can be like an escalator going down. You have to be very proactive and take 2 or 3 steps up at a time to maintain and strengthen gains. As a leader on 7 Cups, you will be part of that group that gets behind us and enables us to continue making forward momentum.

That provides the broader background context to why we care so much about our culture and values at 7 Cups. They are core to our work.

To help make it more real, in this post, please highlight the 3 most important things you learned from our guide and why they are important to you.


After posting, please...

1. Take the course exam here to complete course 1.
2. Take the leadership oath here
3. Fill out the End of Trial form to complete your trial!
4. Proceed to Course 2!


This post is brought to you by the Leadership Development Program Team, find out more information about the program here.

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PhoenixTears5972 June 5th, 2022

This guide is absolutely awesome and I am so thankful to 7cups for allowing me to take part in this programme. The main three things that Iearned are :


1. There is no end in learning . It never ends . Throughout the journey , be it in the form of pages or failure , there's always something new to learn to improve ourselves for the better.


2. Trust is the root for any kind of relationship and bond . If there's no trusr there's nothing. And trust can never be given just like that to somebody. Ot is earned through politeness , empathy and kindness . With trust even the deepest of scars can be healed and its always important to respect that and keep it safe . Trust is something , that once broken can never be fixed.


3. Support is the stepping stone for movinf forward . Without support we may never know how to value our own ethics and morals and even ourselves , its a responsibility and an act if kindness that everybody should embrace and spread more .

1 reply
SparklingSeashells July 11th, 2022

@PhoenixTears5972

Wow! So beautifully written 💕

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Glue June 13th, 2022

@GlenM

I learned that it feels good to operate out of one’s strengths, and that it enables people to hit flow states. To then figure out what your strengths are and utilize them to your advantage is so important. Knowing more about my own strengths is important to me because I want to find work that utilizes all of my strengths—that is truly fulfilling!


I learned that conscientiousness can encourage trust as well, through others experiencing you as reliable and consistent, perhaps even predictable (in a good sense). Being conscientious is important to me, as it helps me form stronger bonds with my members and establish rapport better. I also want to be trusted by my fellow listeners to be capable of doing the tasks that are expected of me.


I learned that failure is nothing to be scared of, and that it helps you find new and more efficient ways of solving a problem. I always had difficulties with perfectionism and so this is very important to me.

1 reply
audienta June 23rd, 2022

@Glue

I think, those are amazing points! Especially as perfectionists, it is very important to not feel bad about mistakes. I think it's great, that this is written down in the Culture Guide.

SparklingSeashells July 11th, 2022

@Glue

Great points that really resonate.

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Kindhumanity June 15th, 2022

The first important thing is trust, building trust from members is critical because it's much more difficult to help them open up and express themselves if they don't trust that we genuinely care and want to hear them, secondly important is trying hard, the best way to be an effective listener is to give it your all, and do your very best. Lastly important is equality, there's is no place for discrimination of any kind, it's very important to be impartial and non judgemental for all members.


1 reply
audienta June 23rd, 2022

@Kindhumanity

I think those are very good points. Building trust and being non-judgmental is the base of everything here - no one will open up to someone who they don't trust or feel judged by...

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Ninziesss June 22nd, 2022

@GlenM

Its good to know your own strenghts and in order to work with them and use them to your own advantage, Also I learned that failure is not a bad thing. You can only grow more because of it and we all make mistakes, its good to remember that. The last thing I learned is that it's important to work with like-minded and non-like minded people.

1 reply
audienta June 23rd, 2022

@Ninziesss

I really like your points. I think especially the fact that it's okay to make mistakes is really important for all of us.

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audienta June 23rd, 2022

@GlenM

The three most important things that I've learned from the guide are

  1. the concept of high expectations and high warmth. I haven't thought of this way, but I think that's the reason why I like 7 Cups so much. It's the first time that I'm part of an organization that makes progress while having a culture of extreme warmth.
  2. that there's no need for a difference between the 7 Cups me and the private me. When I started my listening journey, I learned a lot on 7 Cups and always tried to be the best version of myself there. And then I started to transfer those skills into my private life, which has been a huge success. I'll still make sure in the future that I'm not on 7 Cups when I'm emotionally unstable, but I'll remember to make the difference between the 7 Cups me and the private me as small as possible.
  3. that my top five strengths, according to the via character strength survey, honesty, humour, perseverance, teamwork, and kindness are. I hope, they will help me to support 7 Cups as good as possible. Also, I've learned that it's okay and expected to make mistakes and fail. I'll really try to keep that in mind.

LoveTracker June 29th, 2022

@GlenM

This guide is no less than a Bible. This can be "Bible for life" . It has included almost all topics at a simplified and very precise way. Thanks to the team for this wonderful guide.

I would say, the most difficult task I would have come across here would be selecting ONLY 3 most important things from this guide as each and every points are very much important on its own aspect. Anyways as I have to do it, let me explain my part then:

1. Trust- Of course! the most important aspect in 7cups I would say. If this doesn't exist, then we listeners couldn't be here as the relationship between listener and member works primarily on this TRUST. The most important thing, even 7cups may not have been standing tall with heads up if this doesn't work. So yes, TRUST in almost numero uno position.

2. Work Matters- Another very important point. Am sure many of us including me, once were eager to talk to someone and wished if there was someone to listen to us. This would have been a reason for us to be here or I am here because of this as a Listener. I believe in myself and I trust in me that any problems may come , I will analyze it, learn about it will try best to lend my ears and skills to support my members.

3. Accountability- As rightly said, whatever we do, its always good to be accountable to someone. So that we always know we are not alone , there are people with us to review , to guide us and to keep track of our activities.

Thanks to this team for bring up this guide.

CalmWaves3939 June 29th, 2022

@GlenM

please highlight the 3 most important things you learned from our guide and why they are important to you.

The first thing I learned from the guide was "Failure is nothing to be scared of and it is nothing to worry about as long as you are focused and trying." This resonated with me as I am always worried to fail. When I first started 7 cups I had a coaching email and it worried me that I was a terrible person and I was bad at what I was doing but after reading that I understand it is all part of learning from your failures and moving forwards.

Secondly, the guide mentioned "Sleep good, exercise, eat well, stay hydrated, surround yourself with loving people, take breaks, ask for help and face your personal problems. 7 Cups has programs for all of the above." This made me feel less alone. I believe self-care is important as if you don't care for yourself you can not effectively support and care for others. Self-care can also include noticing your own needs and looking at how you can meet them. It is important to have breaks and to distance yourselves from members' problems. For example by setting boundaries and stepping back if you need to from a chat that may be triggering and getting support when needed.

The third most important thing for me in the guide was that "we deeply value warmth and friendliness as it dramatically increases trust". I think this is essential to build and welcoming community where people want to go. It is important to me because I know if I was a member I would only feel comfortable speaking with a member who I find friendly and trustworthy. I know the importance of making people feel welcome and I know the impact of not being welcoming and friendly.

Waves <3 Thank you for the first course 😊 It really made me think

kenzolena July 2nd, 2022

The 3 most important things that I learned is:

  1. The ability to be able to keep learning: without having a hard time and not always succeeding gives us the chance to always keep learning in life.
  2. To always do your best: if you want to do something go for it with all you have, to try achieving that goal or dream and even if you have some setbacks in your journey it gives you the opportunity to keep learning and to improve yourself and to do better next time and to prove all the people wrong who said that you couldn't do it.
  3. To always show kindness: being kind is one of the best things you could do, it does a lot and makes the person feel better in many ways. Kindness can help to open up, to feel a certain trust in the other person, to feel cared about and loved and many more things. Showing kindness is so important in so many different ways and it’s very important when you listen to people.


magicalOcean594 July 5th, 2022

@GlenM

the three things i found important and learned from the 7 cups culture guide

1)The world class expert part really caught my eye, 7 cups is willing to help me succeed giving me all the information i need to be a world class expert, this is really important to me because my whole purpose and wanting a career is to help people in mental health or addiction situations, basically being a peer advocate …. They provide all the resources i need,
2) i have always wanted to be a writer which is why i took on the cdm class.. 7 cups really helps you with the best writing practices and they help you publish things that you want heard! That means alot to me… it will help my journaling career and i wouldn't be able to do it without the support of 7 cups, thank you so much again 7 cups for rocking!

3)
7 cups wants me to be aware of my strengths. I know how hard it is sometimes to look at your strengths then your weaknesses, but ive learned that without those weaknesses they wouldn't be strengths. And 7 cups wants to help me double down my strengths to thrive to be the best me i can be to help others. I am unique and 7 cups knows all about that diversity within all of us and doesn't judge us for our strengths they help us move forward with them in a positive outlook and its totally cool!!


1 reply
SparklingSeashells July 11th, 2022

@magicalOcean594

Love what you have written, think it really highlights that although listeners help members, every single human being grows from 7cups, regardless of diversity.

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WarmLightXO July 10th, 2022
  1. High Expectations & High Warmth. This has always been true, and it keeps us responsible and kind.
  2. Solving Problems that Matter. The belief that our work is important makes all the difference.
  3. Collaborate. Having each other's backs makes us a close, warm community <3