Course 2: Becoming a 7 Cups Leader - (Discussion #7) How to Provide Feedback

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

1. The micro yes

2. Be specific

3. Impact Statement

4. Show Impact

- Which one of these parts do you think you could improve on and do better for yourself?

I think showing impact might be difficult for me, because I definitely don't want to push the person into the "defensive".

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

I think that if everyone is giving healthy feedback, we start to cultivate a culture where people ACTIVELY seek feedback without being afraid of getting hurt or offended.

@Heather225

- What is the four-part formula that you can use to say any difficult message well?
1. Micro-yes

2. Data point

3. Show impact

4. End on a question

- Which one of these parts do you think you could improve on and do better for yourself "and why"? I think I could improve on the micro yes step because I really hate confrontation and I get very nervous before talking to anyone that I might need to talk to something about.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups? I think it's important to create a feedback culture on here because we can always improve in our own skills as to successfully give good feedback and it's a good way become a better leader.

What is the four-part formula that you can use to say any difficult message well?

Micro yes, Data points, Show impact and Ending with a question

Which one of these parts do you think you could improve on and do better for yourself?

Data points and Showing impactle.

Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

Feedback is something that helps us grow and improve the areas where we lack or are not that good at. We all have certain ways to do things but getting things done the right way would be easier if we get an insight or feedback.

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

The four part formula: The micro-yes, Data point, Show impact, and End with a question

- Which one of these parts do you think you could improve on and do better for yourself?

It would be definitely by the 'Show Impact' part of the formula

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

It's important to cultivate a feedback cutlure on 7 cups because it will enable us to serve well in the community. We all need improvement. By having a feedback culture, it will help us to build trust amongst each other, grow as a team, and overall make 7cups an overwhelming positive experience for everyone.

- What is the four-part formula that you can use to say any difficult message well?

The micro-yes, data point, show impact, and end on a question.

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

I feel I could improve on the micro-yes because sometimes I just jump right into the feedback, and after watching the video I realized it might be better to ask a question so the other person is aware that the feedback is coming, and so they have the opportunity to answer yes or no if the question.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

I feel it is so important to cultivate a feedback culture here on 7 cups because feedback allows us to grow and to learn. There is always room to grow, and always room to improve. Feedback culture can allow the community to strengthen, progress, and for people to feel more comfortable in their roles and not be afraid to ask for feedback, and offer feedback.

- What is the four-part formula that you can use to say any difficult message well?

Micro-yes, data points, impact, question.

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

Oh wow honestly all of them? I had no clue that I should be doing any of this! I typically just jump right into a "feedback sandwich". So I should start off by making sure that people actually want feedback first.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

It's important because feedback helps us grow. Without feedback, it would be hard to know what we could be improving on.

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

The four-part formula is; asking a micro yes or no question, using data points, show how you're impacted, and then wrap up your feedback with a question.

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

The part I can improve would be showing impact. I tend to struggle with getting into details on what worked or didn't work and why. It is important to tell people what they're doing good or bad at and what impact they're making.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

It is important to cultivate a feedback culture on 7 Cups because when you are helping others there is always room for improvement. Since 7 Cups is a community, there is always changes that need to be made to better improve the program, feedback facilitates continuous learning and improves professionalism and knowledge.

@Heather225

What is the four-part formula that you can use to say any difficult message well?

The four-point formula is:
1. The Micro yes: Begin giving feedback by asking a short yes or no question.
2. Data Point. While giving feedback, feedback-giver should be specific and objective. She/he should avoid using blur words (that are not specific and objective and may mean different things to different people).
3. Show Impact. While giving feedback, the feedback-giver should tell about the specific impact that would be achieved upon implementing the feedback. This gives a purpose, meaning and logic to the feedback.
4. End on a question. One should wrap up the feedback with questions like "How do you see it?", "what are your thoughts?". It creates a feeling of collaboration and commitment rather than compliance.

Which one of these parts do you think you could improve on and do better for yourself "and why"?

I need to improve myself in 'The Micro Yes' part. While giving feedback, I often do not begin by asking a short question. Often, this puts the person to whom I gave feedback in defensive mode and somehow doesn't serve the purpose of feedback.

Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

No one is born perfect. Everyone needs continuous improvement. Receiving feedback and giving feedback allow us and others to improve. This creates a cycle of continuous improvement. Continuous improvement is really important to keep us and our community (7 Cups community) relevant, effective and staying true to our mission- providing emotional support to especially those who lack financial means.

@Heather225

- What is the four-part formula that you can use to say any difficult message well?

The four part formula: The micro-yes, Data point, Show impact, and End on a question

- Which one of these parts do you think you could improve on and do better for yourself?

For me it would definitely be 'Data Point' so I can be specific with my feedback and avoid blur words to confuse or delay understanding

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

Human Psychology works with principle of feedback. We do something to get something in return. Feedback is a form of reward you get for doing something. Reward can be good or bad, but it needs to be there. We won't work on something if there is no outcome. It helps people work and push themselves to be better. Here on 7 cups without a proper feedback system, people will not continue to work in the manner that brings positive outcomes.

@Heather225

It was a great video. I'm glad I found it.

- What is the four-part formula that you can use to say any difficult message well?

Micro yes - Data point - Show impact - question

- Which one of these parts do you think you could improve on and do better for yourself "and why"?

I think the micro-yes part is something that I could work on because it is logical and impactful.

- Why do you think it's so important to cultivate a feedback culture here on 7 Cups?

I had received feedback on my response time in June and it has always stuck with me since then. I always keep that in mind and it has helped me perform better. Feedback does help a community grow because it does show concern for one's performance and give space for improvement.