Mods & Room Supporters Updates September 2022

Hello everyone! I hope y’all are doing well today! So, we have a lot to talk about today, so please grab a hot cup of tea, sit back and relax!

Firstly, as you already might know we have a new Room Supporter / Moderator Team Dashboard, woohoo! It’s still new, so ASilentObserver and I are still working on it! If you have any suggestions, feel free to message me, we will be glad to hear them!

One of our first goals is to ensure that our team, both Mods and Room Supporters, are active and ready to engage in the chatrooms, keeping them safe and creating an enjoyable environment for everyone. Since, it will be hard for us to private message each one of you and figure out who is active and who is not, we would highly appreciate it if you could go to the dashboard > Team and in the status section please add if you are active/self-care/inactive. I will try to contact each one of you to see how you are doing and if you are currently active or not.

On the Resources section you can find helpful links, please take a moment to take a look at the links maybe you will find some helpful links (If you have any link that you find that should be added to the list, feel free to message me)

Next section is ‘Tips’ if you are a new Room Supporter or a Mod, then we strongly encourage you to take a look at this section since you can find some tips that can help you throughout your journey! Of course if you need anything we are always here to support and assist you!

One of the most important sections in the dashboard is ‘Scenarios & Protocols to Handle Situations.’ Please dedicate a little bit of your time to read this section and go through each scenario and see how you would personally handle the situation. Of course, we understand that we all have different techniques and methods when it comes to moderating the rooms, but we do believe this section can help you a lot to get an idea of what is expected of you. It has different scenarios and how to handle some really important cases that can be kinda tricky!

The dashboard can be found here, please take your time to go through the dashboard and for any questions don’t hesitate to ask! We will be more than willing to help you!

Secondly, from now on we will check in with all Room Supporters and Moderators. For new Mods and Room Supporters I will do weekly check-ins to ensure that they are comfortable with their new role, all of their questions are answered and that they are capable of moderating the rooms. We will do monthly check-ins with old Room Supporters and Mods to see what they are doing, if they have concerns and encourage and appreciate them for their help and support. If you feel you need more check-ins that’s totally fine too, just let me know.

Also, all Mods and Room Supporters will be required to take a Quiz in order to refresh their memory every month. This is nothing to worry about tho! We just want to make sure that you have understood everything, you are familiar with the chat room rules and you are able to handle different situations. Depending on your score, we will send you feedback letting you know how you did and help you improve! The feedback will be focused on areas that you can improve in order to be able to help even more effectively in the chatrooms! We all have areas to improve, so don’t worry!

Finally, we are planning to host a party in order to get to know each other. How exciting!! This will probably happen around October, but I will make another post about it letting you know more about it and the dates. We will be really glad and happy to see y’all there! This will be a perfect opportunity to get to know each other since many of you will be collaborating together and it will be a way to bring the members of our team closer to each other!

That’s all for today! We highly appreciate the hard job you are doing and we are always by your side! From my personal experience I understand it’s not always easy moderating the rooms and if you ever need someone to talk to I am always a message away! Also, don’t hesitate to talk to our Peer Supporters too, they are amazing! Once again, thank you for keeping the chatrooms a safe place for everyone and we truly hope we will see you at the party we will host!