New Moderator Request Form

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Dear community,

The Moderator Request Form has been updated! The name of the form has been changed in accordance with the majority vote on the poll we conducted earlier.

Results:

• 110 Responses Total

• 60 votes for "Moderator Request Form"

• 18 votes for "Group Support Emergency (keep the original name)"

• 17 votes for "Mod Call Form"

• 15 votes for "Other"

Thank you everyone for voting and leaving helpful feedback!

The form is located in Group Support Chatroom Rules, Rule #14 (see image below). It’s important for the safety of our community: it notifies volunteer moderators and community mods of a situation in a chatroom that requires their attention

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We worked on making the form more concise and accessible and, hopefully, user-friendly, based on feedback we have received. Some changes that were made:

1. Decreased number of pages to click through

2. Clear reasons for submitting the form

3. Open space to describe “Other” reasons to submit the form

And more! Let us know what you think!

Frequently Asked Questions

1. The form is still difficult to find, will the Chatroom Rules be updated?

• We will tackle this issue separately as soon as possible, however, we cannot change the Chatroom Rules right now. We will keep you updated on any changes that we make.

2. What is the estimated wait time for mod arrival after submitting the form?

• About 5 minutes. Community Moderators and volunteer mods have notifications set up for new responses, please be patient and allow them some time to come into the room, understand the situation and how to handle it. If your submission hasn’t been answered in the specified time frame, please use this review form to report it, noting the Community Moderator on shift.

3. How do I know which Community Moderator is on shift when I need them?

• Please refer to the Community Moderator Shift Schedule.

4. I’m a moderator, will I get access to the dashboard that collects responses for the new form?

• The new form is linked to the original dashboard so you don’t need additional links or access. If you’re a moderator but have not received the Group Support Emergency+ Doorkeeper Dashboard, please reach out to @CheeryMango (adults) and @EvelyneRose (teens) to get the link!

  
  5. I’m a moderator/doorkeeper but I don’t have notifications set up. How do I do that?

  Open the “Moderator Request + Doorkeeper” Dashboard. Click “Tools” —> “Notification rules”. In the dialog box click “Add another notification rule” and select “A user submits a form” and “Email - right away”. For detailed instructions check this post. Now you will receive emails for new submissions. You can then also enable notifications for new emails in your email provider settings. If you have any questions, message @Puzichkincat.
  

Useful Information

• Community Guidelines

• Behavior Points System

• Filing Behavioral Report Forms: All the information you might need

- See the Room Support Request Update and Room Support Request Form!

If you have any feedback or questions about Moderator Request form or other issues feel free to message @PuzichkinCat (Group Support Mentor Leader) or @ASilentObserver (Group Support Admin)

Special thank you to @ASilentObserver, @LuluRings, @theriverissinging, @AnnaTess, @MacrossWilliams and the GSML team for their help with this update.