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Introducing Group Support Mentor: Role & Application

ASilentObserver October 26th, 2023

Hello everyone, 

I hope you’re all doing well. Thank you for your compassionate presence and support to each other in the Group chats. 

I am excited to introduce the Group Support Mentor (GSM) role. 

The key goals of GSM introduction:

  • A unified and simple structure of mentor roles in the Group Support Leadership hierarchy. 
  • Merged the Support Room Mentor/ Support Team Leader and Group Support Quality Mentor into one for better understanding.
  • Offers more opportunities to explore through key tracks. 
  • Better alignment to the shared goals of the group chats. 


Description of the role:

This role would involve mentoring and guidance through specific areas to support the room supporters, and chatroom moderators and ensure overall quality and support in the group chats. Under this role, we are offering two key tracks: 

Track I): Building & leading the support teams. It focuses on being involved in one specific community of your choice and overseeing the group discussions and team building. 

Track II) Help and support the Quality aspects of the Group Chats. It focuses on generally, supporting all group chat leaders regardless of what community they are part of. It has further categories: 

  • Buddying new Room Supporters, Mods, and other group leaders
  • Leading Skills discussions to empower group chat leaders
  • Community meetings & feedback
  • Managing general group support resources (including scripts)
  • Welcoming and recruiting new group support leaders 


Criteria to become Group Support Mentor/ Teen Star

  • At least 8+ weeks as a moderator (Community-Centered or Global)
  • 10+ Positive Member Reviews
  • 30+ help guides completed
  • 75+ Group Chats (For Teens, it is 50+ Group Chats)

Note: All Group Support Mentors/Teen Stars will be required to complete Global Mod training within 2 weeks of receiving the badge (if not already completed).


Click here to apply! 

8
Sunisshiningandsoareyou October 26th, 2023

@ASilentObserver

Well-explained, thank you for posting, Obziee!

Suryansh October 27th, 2023

@ASilentObserver

Thank you for posting this, Obs! Excited to see how this change benefits the community and GS Team! 💜 A great, simplified and easy process now!

MistyMagic November 1st, 2023

@ASilentObserver Thanks Obs, this makes things much clearer. Can I ask though do the current STM or STL's, those of us that lead  a team, need to reapply?

2 replies
Suryansh November 1st, 2023

@MistyMagic

No, Misty! People who were already STLs/STMs can message Obs or me, and we will appoint them as Group Support Mentor for the community they used to lead before.

1 reply
MistyMagic November 1st, 2023

@Suryansh awesome, good to know!

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Antonio7Cups May 23rd

@ASilentObserver 

I applied!

2 replies
ASilentObserver OP May 24th

@Antonio7Cups awesome, thank you Antonio. I will review and get back to you with further information. Appreciate your willingness. 


1 reply
Antonio7Cups May 24th

@ASilentObserver 

Thank you so much :)

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