Forum Update - A Better Moderation System!

@Hope what fantastic news! Thanks everyone!

@Hope

This sounds amazing and makes it so that it can be easier to mod the forums thank you for this update!

@Hope thank you for bringing this Hope.

@Hope

Thank you and everyone else who worked on this update!

@Hope Thanks for the lovely updates! Keep up the amazing job.

@Hope wonderful add on to make our forums more safe! Thank you ladies

@Hope ty for these updates hope and i hope the glitch spam wont be counted you know when you hit enter then you suddenly end up with say 3 posts of your same posts hope these just get deleted rather than reported as get glitched spam quite a bit

@CaringBrit

Yes, that won't be counted as spam because it's not intentional.

@Hope Thank you for the information!

@Hope Will members get these capabilities too? If not, what are the roles of forum member leaders now?

@AffyAvo - Great question! My understanding is that anyone with forum moderation abilities should have this, including forum member leaders. Let me know if you're not seeing it when you edit, though, so we can fix it if there are issues!

@Anomalia It's there, thanks!

Thanks for the update! Hope this improves our forums.

If we use the inappropriate content/language option when editting, is that affecting a person's account?

There is a fair bit under the forum guidelines that would be considered inappropriate, doesn't fit with the other options, but IMO doesn't warrant anything like a ban or mute for a first offense.

Hi @AffyAvo

At the moment there are no direct consequences to the flag options that you see under 'edit' action. However, the action gets noted in admin and can be looked at for issues like safety reports. So no it won't ban or reject anyone like it would for the spam option.

Love this! Thanks for implementing such a wonderful system.

@Hope

Thanks for the transparency!

@Hope Thank you so much for this! I'm really glad that it has finally happened! Thank you as well to @Mel, @Anomalia and @Monbon for consistent effort in maintaining the forums 💜

Thanks for he update!

I prefer my post to get deleted than someone changing my words. thanks

@Hope exciting feature! One question, I agree we must personally be 100% sure before using the tool but I guess I am worried about making mistakes and facing consequences. Is there a way we can keep it flagged without a decision so perhaps someone else on the forum team can decide? (I hope this makes sense)

@SoulfullyAButterfly

You can delete a post without flagging it as spam or you can always ask a forum leader to take a look at it!

Thank you for the updates

I'm not sure what to say.. But thanks for accepting me

@Hope @Anomalia it's gone. Will it be coming back?

@AffyAvo

Hi Affy that was a temporary glitch, it is sorted now!

Hi, it seems there is a bug on 7 cups. The listners cannot be searched. I treid with a few and a few with me. Also a listner I know on here got banned or blocked for no apparent reason? Can anybody help?

@7CupsCommunity the tool has changed for when spam posts are deleted - both posts and threads that are selected as spam and are deleted to not result in the suspension of the account any more. Are these accounts going through a manual review process or is it necessary to then fill out a member-member report to prevent them from spamming more?

@AffyAvo

Please fill out the member to member report so that the spamming can be looked into deeper for each case.

@7CupsCommunity What was the reason for removing the capability of taking action on accounts when moderating?

@7CupsCommunity What was the reason for removing the capability of taking action on accounts when moderating?

With the instances in Jan where there was spamming and reports were filed when will the reports be dealt with?

Hey Affy. What forum moderation capability are you referring to exactly when talking about dealing with spam posts in the forums?

@CheeryMango When this tool was implemented, deleting a post and selecting spam meant the account was deactivated.

Now, a separate report needs to be done as deleting the post for spam just deletes the post.

Since this was changed I have reported some of the individuals for spamming and the accounts are still active.

@AffyAvo

Which form are you using this make this sort of report? As for the reason why this change was made, I’m not sure because that was a policy implemented before I came onboard and things have likely changed. When deleting a post for spam, a note is made on the user’s account to say why their post was deleted and if there were several spam posts made by then in a short time, their account gets deactivated. But if the posts are made hours apart, nothing happens to their account. We’ll have to manually investigate this when it happens.

@CheeryMango Prior to this week I was using the M-M/L report form.

@7CupsCommunity Related to this, are some posts protected from being flagged and moderated?

I tried to flag this link to a betting website several times, but I just get an error message: FIFA World Cup

However, I was able to flag a more recent post in the same thread, and the more recent post has now been removed.

Charlie

@RarelyCharlie This has happened before (probably in the same thread) that I deleted a post and it said deleted but it still showed up and couldn't be flagged. I had to use the delete button again which removed it.

@RarelyCharlie

This sounds like a bug in the system, we will send it over to the developer team for review.