Listeners, Please take this Survey: Ghosting (and Blocking)
We have dedicated this quarter to the pursuit of quality improvement across the site, and especially where chat quality is concerned. One of the biggest challenges we face in conversations is ghosting. Ghosting, in the context of our site, occurs when a user disappears from a chat without any notice. This can happen on either side (member/listener) in PRs and GRs.
We would like to get a better idea of why this happens, and we'll be starting by conducting a survey to find out why listeners block or dont respond to members.
Listeners, please fill out this survey HERE.
Please be honest and provide us with as many details as you can, if you have ever ghosted and/or blocked a member.
We will use this data to improve our processes. Thank you!
@Heather225
it feels encouraging that much efforts are being made at back end to improve the quality of platform.. Best wishes <3
@blissart
Thamk you!
I hope this helps with reducing inappropriate blocking!
@AffyAvo
me too Affy!
@Heather225
Thanks Heather for this wonderful survey. I hope this would help a lot of other peoples and yes, it helped to me also a lot. 
@Heather225 Great survey! Thank-you for creating this and I hope we get some more information on why this happens.
Listening - One Step At A Time!
@Heather225
I filled it! I loved how you tried to get an in-depth analysis of this situation. It might not seem like that big of a deal to a listener but to a member, its the difference between making or breaking their day.
Thank you for the form! :)
@Heather225
Thank you for investigating.
@Heather225 Love this survey! I hope it really benefits to improve ghosting and blocking unnecessarily on Listeners' parts at least.
@Heather225
Submitted my feedback. I hope it'll help.
@Heather225
Completed :)
@Heather225
