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Listeners, Please take this Survey: Ghosting (and Blocking)

Heather225 August 23rd, 2020

We have dedicated this quarter to the pursuit of quality improvement across the site, and especially where chat quality is concerned. One of the biggest challenges we face in conversations is ghosting. Ghosting, in the context of our site, occurs when a user disappears from a chat without any notice. This can happen on either side (member/listener) in PRs and GRs.

We would like to get a better idea of why this happens, and we'll be starting by conducting a survey to find out why listeners block or dont respond to members.

Listeners, please fill out this survey HERE.

Please be honest and provide us with as many details as you can, if you have ever ghosted and/or blocked a member.

We will use this data to improve our processes. Thank you!

22
blissart August 23rd, 2020

@Heather225

it feels encouraging that much efforts are being made at back end to improve the quality of platform.. Best wishes <3

1 reply
EvelyneRose August 23rd, 2020

@blissart

Thamk you!

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AffyAvo August 23rd, 2020

I hope this helps with reducing inappropriate blocking!

1 reply
EvelyneRose August 23rd, 2020

@AffyAvo

me too Affy!

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Suryansh August 23rd, 2020

@Heather225

Thanks Heather for this wonderful survey. I hope this would help a lot of other peoples and yes, it helped to me also a lot. heart

MistyMagic August 23rd, 2020

@Heather225 Great survey! Thank-you for creating this and I hope we get some more information on why this happens.

Listening - One Step At A Time!

usefulSummer3139 August 23rd, 2020

@Heather225

I filled it! I loved how you tried to get an in-depth analysis of this situation. It might not seem like that big of a deal to a listener but to a member, its the difference between making or breaking their day.

Thank you for the form! :)

SynSavory August 23rd, 2020

@Heather225

Thank you for investigating.

Affliction1 August 23rd, 2020

@Heather225 Love this survey! I hope it really benefits to improve ghosting and blocking unnecessarily on Listeners' parts at least.

Unveilinglight August 24th, 2020

@Heather225

Submitted my feedback. I hope it'll help.

Skyglider August 25th, 2020

@Heather225

Completed :)

softStar1237 August 26th, 2020

@Heather225