Active Listening Test Update

Hello everyone,

Today I want to share some key updates on the Active Listening Tests 1-4. CM team and AL Leaders were figuring out better ways to strengthen and optimize the Active Listening Tests process to be better, swifter and helpful to develop better understanding of active listening skills.

Active Listening Skills are the core skill to serve and support in the community. AL Tests are one of the ways to improve the listening skills. But, due to certain ongoing challenges and limitations, we weren’t able to process the tests quickly and offer better feedback at the earliest.

But, we believe with the implementation of the following updates, we will be able to process active listening tests at a much faster rate and provide timely feedback and support.

Instant Feedback. We are introducing two layered feedback process. First will be a form based standard feedback instantly after you submit the test. Second, a Mentor will reach out to you with detailed feedback once your test get graded. With this change, you would be able to know what areas you need to improve and what steps you can take to achieve it.

Better Processing Time. All the tests will be getting processed within 5-7 business days. Here processed refers to:

• Grading the tests,

• Badging the specific badge, if you successfully completed the test

• Providing feedback

More Coverage on Feedback Giving. More Mentors will be joining us to help us with better coverage on providing timely feedback. It means you will be able to take timely steps to work towards improving specific skills.

Less Requirements to Take the Test. We are removing the requirement of having specific badge in order to take specific test. You may able to attempt another test even if your first test is under process. It means no longer waiting period to attempt more tests to measure your understanding of listening skills. It will enable more timely support and guidance. Tip: Please attempt all the tests 1-4 in the order. It will give you the better understanding.

Contact Information. We will be including contact information to ensure you can reach out to the leaders with your questions, concerns, feedback or anything in between and get timely response.

We hope that you find these updates helpful. We are committed to provide you better guidance, information and support. AL tests offer an opportunity to learn and improve. Please take the time to attempt these tests and test your understanding.

Thank you for your service and support to the community. We value your efforts.

P.S.: If you have any questions, need help, more information and guidance on anything related to listening and related resources, visit Listener Support Room / Teen Listeners Room