How to act in various areas on 7Cups

I was going to create a forum post on this previously however some on-site things put me off doing it.

I'd like to elaborate on being professional as a listener in the forums if I may.

As a listener in a 1-on-1 chat, your role is to the support the member through whatever is on their mind in the chat. It is not an expectation that the member will provide support to the listener.

The same rules apply in the forums. To be professional as a listener in the forums, do not create forum posts or forum threads where you are seeking support under your listener account. Use your experiences as a means of connection or relating to a story by all means however if you need support as a listener and wish to seek this via the forums, please connect as a member and post from there. Thanks.

Does this mean my post is @Roadie approved?

It's EtaAlpha approved! @MonBon, this is brilliant, thank you! I've bookmarked it to go in my uber 7 Cups resources list! Me likey muchly!

Yayyyy!!! *wears an EtaAlpha badge proudly*

My version would have been too verbose. Yours is better :)

@MonBon

I for one think this is lovely.

@EnigmaticRebel

Thank you!

@Roadie

That's the little rule I follow.

Member account = support for me

Listener account = support for others.

@MythologicalMayhem

That's a simple Guideline, and a Good one. I agree 👍

@Roadie

Thatnks for the help!

Just fix group chat for teens and things will be better :P some things are just unfair

I am curious what do you mean when you say that listeners have certain roles in the forum part of the app... I believe I am just me here as I am still learning a lot about the community and how everything works around here. Not having many informations, still being new, I see myself as having no role while posting in the forum ... more like a learner and regular member who is sharing their experience.

I do see my role as a listener when answering in the Q & A sections though...

So I'm a bit confused about this listener vs member role while in the forums...

Hi @cristiana33! This kind of question is exactly why I made this post. While in the forums on your listener account, you still need to act as a listener. This means remaining professional and supporting others. I am glad that you are learning about the community :)

However, if you start sharing your experience to receive support rather than to give support, you need to log onto a member account. I hope this clears up your question and if it does not, please pm me :)

Yeah i do understand the difference or at least I think so. What about receiving support to grow as a listener? That is allowed from your listener account I believe?

Putting this here and not in a PM, as I am thinking maybe others would like the answer as well... :)

@cristiana33 @MonBon

In terms of seeking support, I see the forums kind of like I see using peer support. If you're using the forums (or peer support) to discuss an issue directly related to the site or your role as a listener, so long as it remains polite/respectful/professional, this can be done from your listener account. However, if it is a personal issue that is interfering with being a listener or a personal issue in general, it is best discussed as a member/guest.

Basically, is it more personal issue or more site-related...personal issue = member/guest account....site related = listener account. Also, seeking support as a listener should be done on the listener threads not the member/guest threads I believe.

Does this help at all.....or just make things more confusing? lol

Thank you so much for this! It has been very helpful. :)

Does it means I can't have idle-talk ?

@TortueDesBois,

I'm not entirely sure I understand your question, if you mean can you chat with others in the forums casually, as long as you are respectful and the conversation is in the appropriate forum category (i.e. you shouldn't talk about how school/work is going in a thread about beloved pets), speaking casually with other members is fine.

If this doesn't answer your question you're free to pm me and we can discuss this in greater detail :)

Every day, on group chats, forums or in 1-on-1,
I chat about pets, potatoes and weather,
without "seek support", "share my story, thoughts or feelings", "ask questions", "support to other members" or "learn from the chat".
Does it means I fail in my role here as a member?

@TortueDesBois,

I definitely wouldn't phrase it as "failing" as a member.

7 cups is a support site, so if you aren't giving or receiving support, then you definitely are not using the site to its full potential.

However, as long you are respectful to other members, guests, and listeners, and follow the community guidelines, you are free to continue as you have been. Socialization is an important part of life, and if you can get it here, I'm glad ^^

Very helpful!! I feel like this is really great, helpful information!

Thanks for posting this <3

@MonBon Thank you soo much for this! It means a lot to our community and it helps us stay on track. This makes 7Cups a better place where there is a certain process to dictate who seeks support and who wishes to provide it and how. Thank you for being the person that you are.

@MonBon Thank you so much! This really helped me, since I'm new in 7 cups

@HappyHelper006

Happy to help :)

@MonBon

This was really helpful and I'm glad I came across it. I'm much more comfortable with it now. Thanks a lot!

nice post

I refer to this and it always takes me a while to find - finally commenting on this useful post so it will show up when I search by my threads.

@MonBon this is a very helpful thread 👌

@Justonemomentatatime

Thanks!

What is the protocol for a listener who signs in on their member account? Do they ever reveal who they are as a listener, and vice versa? I'm beginning to explore my member account a little more, and it feels awkward to run across someone in a room whose profile I know as a listener and not say, "hi!" Does anyone ever use the same name for both their member and listener accounts?

@MonBon

@sunDog64

Hey sunDog! Thanks for asking.

Listeners should not reveal their member accounts and vice versa. It is a little strange running into somebody on the site, but I've found it's best to try to keep them as separate personas. This helps protect your confidentiality as a member and protect your boundaries as a listener.

With regard to the same name, since 7 cups has changed to 7cups.com/@username format for both members and listeners, it is impossible to have the exact same name. However, there are users who have similar names (with a number or letter change), and that is not prohibited (although I personally would not recommend it). I hope that answers your questions! Let me know if there's anything else I can do to help ^^

@MonBon

Thanks for your speedy answer! I just hope I don't get confused and ask myself for a one-on-one. :D

Does anyone know how many 7cups members are also listeners? The percentage of members that do not have listener accounts compared to members with listener accounts?

@sunDog64

It is possible that the site has stats on that, but it wouldn't be a totally accurate number since the system treats member and listener accounts completely separately. In order to see how many listeners have member accounts, they would likely have to pull all of the email addresses for both types of accounts and tally the matches, which wouldn't account for users with separate emails for those accounts. You could probably ask info@7cups.com and they would know more about whether that data is available or not.

@MonBon

Fireworks, sparklers and party horns. I celebrate your concise, very much needed and appreciated post!

@MonBon

Someday when I am more comfortable navigating around this site and have spent some more time on here I think I would like to be a chatroom moderator;)

@Darwin14

We do not have a chatroom moderation role for members at this time. However, you can learn more about becoming a room supporter as a member when you are ready.