@Rescie
Nice that you joined the listener team to help others despite having your own challenges!
I am very sorry to hear that you had a bad experience as a listener! Unfortunately, this can happen, but it is definitively not the rule! Please do not let this prevent you from continuing your work here. You did well on blocking and reporting them! You can learn more about how to deal with difficult chats here and here. Have you considered to get a mentor who can support you on your journey here at 7cups? It's important to do good self-care after a difficult chat and it often helps to talk to another listener with a peer support badge about it. You can find those listener in the listener support room, the badge will show next to their username or simply ask if peer support is in the room.
The code can be used when you apply for therapy on your member account and fill in the application details. You will see a space asking you for a possible code.
I hope this helps. You are very welcome to message me or any other listener of your choice if you have any questions or need more information.