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Screenshot Policy: Please Read!

Heather225 February 11th, 2023


Hi everyone!
As you probably know we request screenshot submissions to authenticate reports and help the processing team take action. Historically, we have used Google Forms, but it is not ideal for attaching screenshots, and it required a Google sign-in to attach images. We have streamlined this process though, done away with the forms and now accept reports through a single channel: the Help Desk. Here's why and how to now report.

This means we are no longer accepting third-party sites to upload screenshots.
All screenshots are to be directly emailed through the respective channel.

If you need to share a screenshot with someone on the Admin Team specifically, you will be asked to email it and provided the email to do so.

When in doubt, please consult someone on the Community Management Team or email community@7cups.com for help!

Note: Some have asked how to report inappropriate usernames and bios. As a community member, you can flag them here for the Safety Patrol Team to action. You could also consider joining the Safety Patrol to contribute to flagging!

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Heather225 OP February 11th, 2023

Some of you may be asking, how do I take a screenshot? Here are a few articles that will help you figure out how to take a screenshot from your specific device.

1 reply
cloudySummer February 12th, 2023

@Heather225 ... and

  • If you are on Linux, just press the 'Print' key on your keyboard, which should in most cases open the screenshot program.
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February 11th, 2023

@Heather225 thank you! Will save this post ^^

SunShineAlwaysGrateful February 11th, 2023

It is in rows with only two to three letters in rows can it be reloaded?? Thank you

ReadBooks7 February 11th, 2023

@Heather225 thank you for the information and links.

PatienceImpatiens February 11th, 2023

I’m viewing this information on a handheld device and it’s impossible to read it. All the words are in columns of several letters. Is it possible for the original message to be differently formatted for the many of us who are using handheld devices?

1 reply
Heather225 OP February 11th, 2023
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TabbyCat97 February 11th, 2023

@Heather225

Thankyou for the update ❤️

Tabby

SirenOfSerenity February 11th, 2023

Thank you for this update!

LavenderHere February 11th, 2023

@Heather225 may I suggest something I usually do which I feel is a lot more secure to share screenshots during reports?
Pasting screenshots on a google doc and putting the doc's link in the reporting form may do the trick😮

1 reply
cloudySummer February 12th, 2023

@LavenderHere That is not more secure. Email isn't much better, either, though, if the user uses googlemail.

What would be more secure would be a form on the 7cups website. Which would be the most common way of doing this kind of thing and which would exclude third-party sites completely.

I'm really confused as to why 7cups does not have such a form, like almost all websites I know of.

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PatienceImpatiens February 11th, 2023

Thanks so much for attaching this important information as a document so it’s readable!

Cancun February 11th, 2023

Thank you very much. This information is much appreciated. I have some questions. Is there any way to make it a policy that people can't report other people without a screenshot? Also does the administration deactivate people off of just complaints with no proof? Why does it feel like people get deactivated and they have to prove their innocent? This really isn't the place for guilty until proven innocent. Why don't they look at people's credentials before they deactivate them? Does the administration understand that if you take any kind of leadership role here people will report you for enforcing the rules or because they feel like they were treated unfairly? We really do need screen shots with all reports so that you guys can exactly know what was going on. I have a feeling this would stop people from false reporting and save some time for the admins to work on other things. I was just deactivated the other night and I follow the rules here. I'm a regular host and community leader. I was extremely heartbroken and confused. It really shook my faith and dedication to 7 cups. I'm on a self care break from hosting but I'm still trying to help the other hosts so the place I've come to love runs smoothly. I am second guessing going back to hosting. I love it but people don't seem to understand we have issues too. Being deactivated for stepping up doesn't help. I'm only trying to help other people in need.

4 replies
cloudySummer February 12th, 2023

@Cancun It would be even better if there were a 'flag this conversation' button somewhere, as the data exists on 7cups. It's probably not even encrypted anyway, so why not use it for reporting? Then report and offending message would be one thing.

3 replies
Cancun February 12th, 2023

@cloudySummer

I like your thinking. Very smart.

AffyAvo February 13th, 2023

@cloudySummer I agree on site would be ideal and it's true for all areas. It hasn't been the priority to get that made though.

1 reply
cloudySummer February 13th, 2023

@AffyAvo I know... leading to tons of hard-to-find forms spread all over the internet linked from equally-hard-to-find forum posts ... It's so weird to me.

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