Bug fix: Profiles symbols issue
I know many of you have been affected by the symbols and emojis issue across the site. This is where weird characters/symbols have replaced emojis, text or formatting. This bug snuck in as part of a routine system update last week and our tech team have been working hard to fix it. The good news is that this bug has been fixed across forum posts, about sections in forums and in your journals.
A tricky one to fix is where it has occurred in profile pages. To fix this one, we will be reverting all profiles to how they were on Friday 6th October last week. Any changes you may have made to your profile since then will unfortunately be lost. I do apologise for this, but its the only way to remove the bug from all profiles. If you have made changes, I recommend you copy and save these changes off site so you can bring them back after the fix.
If you are a new user and joined 7 Cups after Friday the 6th, your profile will be unaffected.
This update/fix is expected to take place tomorrow on Friday 13th October. Wish us luck that it goes ok! I will post an update here once it is completed.
[Update, 13 October: The profile fix rollout has been complete. You should now be able to use and edit your profiles as normal]
@Jon7Cups
Thanks for the update! I'm sure many will be thrilled with having our profiles fixed.
@Jon7Cups ok great. Phew...
@Jon7Cups Friday 13? What could possibly happen :) (only joking) Hope the reencoding goes well!
@cloudySummer I know right. We don't like to make things easy for ourselves 😂
Will this fix bad gateway error and having to refresh
@Howegeorgia20 the gateway errors happen when we make a system update to fix these bugs. Hopefully this should be happening less for you as we get through the fixes.
Yay!
That brings me so much joy!
I was so worried that I would have to do everything all over again.
Thank you so much to you and the team for putting in all the work to fix this!
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@Jon7Cups *jumps up and down in excitement and smiles* Yayyy, I am so looking forward to this issue being fixed. I loved how my profile was bright and colorful with my emojis and when it was looking like that, I was like ahhh. I didn't even have the energy to redo it so I was leaving it messed up until the mood hit. Lol. So for everything to go back to how it was just makes me happy. Whoo hoooo.
@Jon7Cups
Jon - you are the best 🙏🎉🤗🌸😇🩵🙏
@Jon7Cups
@grimsmark8
Adorable! 😊 ❤️ This sooooooooo made me smile!
*high fives* 😊 and *hugs*❤️
@SparkyGizmo Aww, I'm glad 😁😌
@Jon7Cups Hi Jon, thank you so much for helping fix the issue! I wanted to ask if the issue will fix in chats too? I mean I can view emojis in chat but when I view from "select a conversation", they may show up as question marks! Either ways, thanks so much and a lot of us a super relieved for the bug fix :)
@Star001 Yes this is connected to the bug. So hoping to have this one fixed soon too 🤞
Thanks everyone for the support! Really appreciate you all being patient with us as we work through the fixes. The 504 gateway errors and being unable to load the site were linked to the database fixes we were making that is connected to this issue.