July 9 - New FAQ for you!

@Laura or anyone

I know this isnt directly applicable but for some reason random welcome messages are being sent from my account. Im fine with welcome messages, but often times, they are sent when I am not active, so if someone needs help at that very moment, I am not able to assist them.

@Sabby418

You can opt-out of welcoming people in your settings. If that does not work, please submit a bug report.

@Laura I'm loving it. Thank you for updating and making it more user-friendly. ❤🍕🍕🍕

@Laura

That looks very constructive and organized! Awesome job! Already saved some links from it!!

This appears to be organized and potentially useful. Big props to the team that worked hard on programming it.

Are members going to be given a ban option - or at least recommended to safety team a listener is banned?

Or is this just something thrown up for now, but has nothing to do with potential changes to dealing with inapproriate listeners?

https://7cups.zendesk.com/hc/en-us/articles/360026238653-My-Listener-is-inappropriate-what-do-I-do-

I don't see any "Ability to share feedback on the content", so I am sharing feedback here. There is what seems to be yet another form for submitting a general support request, but nothing like a comments section where feedback can be shared.

The article How do I connect with a Listener? says:

Browse Listeners: You will need to be logged in as a member to use this function.

But I find it works when I am logged in as a listener, and also when I am not logged in at all (as a guest, effectively). Browse Listeners can be reached directly from Internet searches, and listener profiles are also public, so it makes sense that it works without having to log in.

Charlie

I also notice that on the Crisis page both of the phone numbers for Hopeline in the UK are wrong. This needs to be fixed very urgently, in my opinion.

And it might be useful to mention on that page that Hopeline is for children and young people under 35. I would guess they probably refer older callers to Samaritans.

@7CupsCommunity

Charlie

@RarelyCharlie

Thank you for the feedback! We will look into this and get back you.

@RarelyCharlie

We are updating the numbers for the Hopeline. Thank you for the information!

@RarelyCharlie

The hotline numbers should be updated now.

Hi how do you upload photos please?@7CupsCommunity

@mooboxer

Can you please clarify what context? Do you mean in feed and forum posts, your display picture, or something else?

I don

@mooboxer

Under your settings, there is a section to upload a profile image. I hope that helps!

Thanks, I

@mooboxer

You're welcome!

@7CupsCommunity

There used to be separate listener and member suggestion boxes, and these used to be linked on the support & feedback pages.

Are we now supposed to use the Submit a Request Link for everything? If we're supposed to use the same suggestion box links (shared many times in the forums) can these be linked to the Support & Feedback section again?

@AffyAvo

Thank you for the tag! We will look into this and get back to you

@AffyAvo

We are still looking into this. In the meantime you should be able to use the form in the FAQ for all queries or suggestions.

@AffyAvo

We are in the process of phasing these out. Moving forward you should use the form in the FAQ for all queries or suggestions.