Skip to main content Skip to bottom nav

Unable to upload profile photo

james1988 September 28th, 2023

Being just an ordinary human being, the system/app is wrongly matching my facials with some celebrity thus I am unable to update my profile pic.

Any guidance on this

7
Sunisshiningandsoareyou September 28th, 2023

Hiya @james1988 it's fun right?! When the system assumes we are someone famous hehe.

I do see a profile picture though, did it work for you?

5 replies
james1988 OP September 28th, 2023

@Sunisshiningandsoareyou

No dear, I want to change this one, it's a side pose and when I try to upload a picture with clear face, it rejects.

4 replies
Sunisshiningandsoareyou September 28th, 2023

@james1988 Ah I see, I'll tag @jon7cups if they could assist here! <3

3 replies
james1988 OP September 28th, 2023

@Sunisshiningandsoareyou

Thank you

2 replies
Hope September 29th, 2023

@james1988

Hi James! I see a changed picture so I am assuming it worked? This is the tip recommended by the team - Usually changing the size or color can get it through

1 reply
james1988 OP September 29th, 2023

Thank you dear for the sugegstion, well i tried the same for the picture i desired to upload so i then changed with some other picture .


Thanks again for noticing and replying.

load more
load more
load more
load more
load more
james1988 OP October 3rd, 2023

Now the strange thing is that my every picture with Glasses on is not acceptable. I have tried around 10 different kind of Pica for DP but the response remained the same