Confusing reply from 7 Cups.
Hi!
I recently blocked and reported a listener who gave me large amounts of outrageous advice. I got a reply from 7Cups, "Our review team goes through each listener review to ensure good quality. Please leave a review for this listener so the team can take action accordingly." Was my detailed explanation with the relevant screenshots in the mail not enough? Do I have to unblock her and write it all over again in her review so that she can be helped to get more training? Or should I just try to forget about the whole thing and pretend it never happened? @7CupsCommunity
@intelligentWheel627 I'm pretty sure this kind of thing has been discussed before, and I'm shocked and disappointed that it has happened to you now.
I suppose it's possible that someone simply picked the wrong standard reply to send you, and you should have received one that says something like, "Please rest assured that appropriate action will be taken." But I suppose it's also possible that 7 Cups has outsourced the task of picking standard replies to staff of some other company who don't understand how important it is to discourage listeners from giving advice.
Now that you've reported what happened to you here in the forum, I don't think there is anything further you can do about it. I hope you will be able to forget the whole thing, but I also hope that no one will pretend it never happened, and that appropriate action really will be taken.
Charlie
@intelligentWheel627
When you block a listener, a report text box should appear. If you explained in that text box why you blocked that listener (e.g. gave large amounts of outrageous advice) then that is all that is required of you. Our review team processes reviews and block reports.
@7CupsCommunity I happen to notice that this reply answers a different question. The question in this thread, which I believe has come up before, is how to report a listener you have already blocked, perhaps when you were too upset to make a detailed report? And how do you submit screenshots to support your report?
Charlie
@RarelyCharlie
If the listener has blocked you and you are unable to use the review or block report pop ups, you can email community@7cups.com. Be sure to include the listener name and any relevant information, including screenshots if you have them.
@7CupsCommunity Now I'm really confused. What you have just described is exactly what didn't work in this case.
Charlie
@RarelyCharlie
I am not sure I understand. The first post was asking what they have to do. If they have either left a block report when they blocked the listener or emailed community with screenshots, there is nothing else required of them. We encourage our members to use the block and review tools whenever possible to facilitate tracking of these issues.
@7CupsCommunity Ah, thank you, that is a little clearer now. The e-mail reply from 7 Cups said "Please leave a review for this listener so the team can take action accordingly." But you are now saying "there is nothing else required".
It would be helpful, I think, if the wording of the e-mail could be changed in future so it is as clear as you have been.
Charlie
@RarelyCharlie
Thank you for the feedback! You feel that our email replies can be improved
I had an issue last month because I got blocked by a Listener (who subsequently ended up getting suspended because he got himself into a hot mess in some unrelated incident 🤣) before I was able to give him an honest review. It was so frustrating 🥴
Anyhow ... after reading the replies in this thread, I was wondering if I had been able to return the favor and block him - and it looks like this was successful because hes on my naughty list 🤣 (which is a good thing because I see that this listeners account has been reactivated 👎👎).
@7CupsCommunity
The responses often times really aren't sufficient. I reported a member and a listener account that were working together to spam the forums. The listener also has contradictory information in their profile some of it bordering on inappropriate.
I shared multiple forum links where this has been an issue.
I was told to leave a review for the listener. Should I really attempt to have a 1-1 chat with a listener just to report them? What if they do not respond? There are a minimum number of responses required to reivew.
And what about the member account?
Yes, I can remove these forum threads myself, but why should these accounts be able to spam for a long period of time? If this happened in the chats they could be given an automatic mute, yet when it comes to accounts and forum posts there are no consequences beyond each forum posting being moderated.
@AffyAvo
Thank you for the feedback! We are aware of this problem and are working to develop better forum tools to improve consistency with our forum and group support moderation practices.