Any bad member experiences?
Hi everyone! Im a new(ish) listener here on 7cups, just putting this out there - I had my first peculiar member chat where the member was unnecessarily VERY rude and made me feel what I was doing was worthless, i understand that they were frustrated and caught up in a cycle of hate but it was still a very new experience nonetheless.
i want to ask you guys if you’ve ever come across any situation like that where a member was very rude to you and if you did, what did you do after?
@peacefulLove7659 What you are doing in not worthless. You are a valuable listener here iron the 7cups platform. Please don't let one bad apple affect your reason for becoming a listener. I bet you are doing an amazing job supporting others. If you are ever in need of support, reach out for help. There is the listener support room you can go to and you can chat with peer support. I assure you, you are making a difference and are of much value!
@peacefulLove7659
Yes, as a listener, you will on occasions get difficult cases, whether the person is rude, is trolling you, rambles on without paying attention to your messages, etc. All this can happen and more. However, most members are also genuine persons whose social skills are on the level.
If your correspondent frustrates your good will, you can politely end the conversation with any of the following:
- I should go, some visitor came in. Sorry about that.
- I have trouble following you. I wonder if another listener would not be better for you
- I feel you are asking for something I may not respond to, according to the 7cups by-laws
- I sympathize with your troubles but they trigger bad feelings for me. It's not your fault.
- I am not familiar with your concern. Would you choose another listener who listed this issue as something they can talk about?
There are many ways to get out of terrible chats without feeling guilty. After all, you are not a professional psychologist and only volunteering your time. Good luck!
@peacefulLove7659 I remember one time I was talking to a listener and I had opened up about some things that I was going thru and he or she basically started downplaying my emotions and being really rude about my situation, so I called him or her out on it and instead of taking responsibility he or she kept trying to come up with as many things as they could to prove that I was lying so they said I was lying about my age, my gender, that I don't know anything about what I was talking about and then on top of all that decided to threaten to block our conversation and I was like ok go ahead I'll just report you anyway. I never will understand the listeners who are rude and try to make you feel worse because I'm going to call you out on it so why even act that way.
First of all thank you for being a wonderful listener, and helping members here.
I can understand some chat might be difficult, and some people can be hard. And I am sorry this happened to you and others who commented here.
Please understand we can always politely decline/end the chat anytime you are not comfortable. You can either refer them to another listener or block them by considering the reasons.
And please understand self care is very important, that you can only help others when you are taking care of yourself right?
That's why 7cups introduced many intiative like, listener support room, peer supporter, chat supporter and if you want a long term support as a listener you can reach to a Quality Mentor as well.
Please understand you are very important, and I hope you continue helping members here and also take care of yourself too.
Thank you once again for being part of this community, have a good day 😊