Group Support Moderator Role
What is a Moderator?
All of our moderators are experienced, volunteer listeners who have undergone and successfully passed the required training. Each moderator is a verified listener and has maintained an excellent track record as a listener on 7 Cups. They work hard to keep the rooms a safe and supportive place for all guests and members. It's not always an easy job to do, and we appreciate them very much!
For clarification purposes, the information below covers what a moderator can and cannot do.
A moderator can:
✓ Offer a warm, friendly welcome
✓ Guide the chat in a helpful and supportive manner
✓ Lead discussions and support sessions
✓ Delete inappropriate comments
✓ Issue warnings for rule violations
✓ Mute users who continue to break rules
A moderator cannot:
✗ Remove mutes from accounts
✗ Scroll back over chat that took place before they entered the room
✗ See which moderator muted you or the reason why
✗ Respond to 1-1 PMs when busy moderating
✗ Ban or close accounts.
Above all, moderators are here to help you. Please be kind and supportive to them at all times. If you have concerns about a moderator's conduct, do not raise the issue directly in the support room. You can report any concerns using the Group Support Review form. Don't forget, you can also use the review form to leave a positive review and let a mod know they're doing a great job! :)
Thanks for this. I've been a moderator for a few days so I am still learning the ropes as I go on. I always spent a lot of time in the group support rooms as I wanted to build a good rapport with fellow users. In my few days as a mod this has shifted and I've already been met with hostility and have even been called names for simply doing my job. And you're right to say that it hurts because it does. I hope this post helps others realise that we are only human and we are just here to help the rooms remain a safe and supportive place.
*Content edited by me*
Please carefully review our community guidelines for information about posting. Specifically, you can learn more about forum posting in item #4 & in this document.
Thank you!
@Laura
Thank-you. :) <3
I am having trouble getting the moderator application to work. I dont know whats happening but it wont open it just keeps going back to the page with the link to the application on it.
Useful, thanks!
@Heather Thank you Heather, your work is brilliant and amazing, just like you 
Bumping up this post.
