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What is this error code mean?

User Profile: tryingtosurvive2024
tryingtosurvive2024 February 14th

Uh oh! An error was encountered saving your post. (Code 064)

I was trying to post something and I got this error code.  What does it mean?

11
User Profile: PineTreeTree
PineTreeTree February 14th

@tryingtosurvive2024 I’ve noticed this if my content might contain something triggering. Or it might have just been that the backend server was down. Copy your content before closing the editor, refresh the page and then try to post again. If you still get the error maybe edit the content and retry. These are my unofficial guesses. I’m just a regular civilian here 😂 

10 replies
User Profile: tryingtosurvive2024
tryingtosurvive2024 OP February 15th

@PineTreeTree  I think I'm going to try and find a listener, and see if I can post my content to them and have them read it to see if there is anything that might trigger someone.

9 replies
User Profile: PineTreeTree
PineTreeTree February 15th

@tryingtosurvive2024 That was just a guess. I got some error code and kept getting it till I edited my post, then it worked. BUT that doesn’t mean it was THE cause. A listener isn’t going to have much better idea. Maybe ask the Support Desk if you want a more definitive answer. Listeners aren’t really for technical support.

8 replies
User Profile: tryingtosurvive2024
tryingtosurvive2024 OP February 15th

@PineTreeTree  I just want to know if anything in it might cause someone emotional issues.  I think a listener can probably tell me that?

7 replies
User Profile: PineTreeTree
PineTreeTree February 15th

@tryingtosurvive2024 Listeners are not “employees”. Listeners are unpaid volunteers! They are not 7 Cups site coders either. Well, they probably technically could be but so very unlikely they would volunteer their off time to look at the same screens they work on during the day. Please don’t bother the listeners with tech questions. They volunteer for emotional support! 

6 replies
User Profile: tryingtosurvive2024
tryingtosurvive2024 OP February 15th

@PineTreeTree  Why do you want to argue?  I can't edit my message to make it work for 7cups if I don't know what is wrong with the message.  I doubt the support desk is going to help me with that!

From an online search:

On the 7 Cups platform, error code 064 usually indicates a problem with your message content, most likely due to flagged words or phrases that are considered inappropriate or potentially harmful, often related to censorship filters on the site. 

What it means:

Content moderation:

When you try to post a message containing words that trigger the platform's automated content moderation system, you might see error code 064.

Copy-pasting issues:

Sometimes, pasting large chunks of text from another source can also trigger this error, even if the content itself is not problematic. 

How to fix it:

Review your message:

Carefully check the text you're trying to send for any potentially sensitive words or phrases. 

Rephrase your message:

If you believe your message is appropriate but still encountering the error, try rewording it to avoid flagged terms. 

Contact support:

If you're unsure why your message is flagged, reach out to 7 Cups customer support for further clarification. 

Key points to remember:

Community guidelines: Always refer to 7 Cups' community guidelines to understand what kind of content is considered inappropriate.

Be mindful of language: Choose your words carefully to avoid triggering the content moderation system.

Check for typos: Sometimes, even a simple typo can lead to a flagged word. 

5 replies
User Profile: PineTreeTree
PineTreeTree February 15th

@tryingtosurvive2024 EXACTLY WHAT YOU JUST POSTED NOW! Does it say, “contact a listener?” No, it says, “contact support.” That is what I suggested - that contacting support is more appropriate. But if you want to contact a listener then good luck to you.

4 replies
User Profile: tryingtosurvive2024
tryingtosurvive2024 OP February 15th

@PineTreeTree Firstly on websites like this, the support doesn't usually help.  That has been my past experience.  I used Noni and found the word that was causing the problem.  It was nothing more than the word mail with an e in front of it.  I wasn't providing any address, it was just apart of my story.  I changed that word to the word 'gave' and now my topic is posted.

3 replies
User Profile: PineTreeTree
PineTreeTree February 15th

@tryingtosurvive2024 Well good for you

2 replies
User Profile: tryingtosurvive2024
tryingtosurvive2024 OP February 15th

@PineTreeTree  For some reason I had forgotten that 7 cups has an issue with that word.  But it would of been like looking for a needle in a haystack.  My post is 733 words.

1 reply
User Profile: PineTreeTree
PineTreeTree February 15th

@tryingtosurvive2024 again, glad you solved your problem. Enjoy 7 Cups 

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