Effective replying: A reminder to all!

Hey everyone! Hope you’re having a good day!

There is one thing we all can agree on and that's the fact that we want our community members to feel safe, supported and heard! I’m so thankful for all you do to make this happen🍃❤️

tho we have noticed that some replies on forums do not provide this…

there are a few things that are crucial for us to remember while replying! So please read this reminder 'till the end and reply by “read and understood” to let us know you did❤️

Where to find the threads needing a reply?

You can find all threads that have not got a response yet here, in the needs reply queue or by filtering forums in each subcomm by choosing needs reply from sort by drop down

How to reply effectively?

While Responding effectively to a post, You want to validate the person to make them feel understood, be empathetic and understanding and allow them to feel supported. An effective reply would show that you took the time to read it by reflecting what they said in their post rather than using a blanket phrase that doesn’t mention what they are actually talking about!

What does my reply have to contain?

Reflection, Validation, empathy and compassion!

!!! You do not need to be a peer or specialize in a topic to reply effectively, active listening and being there is enough, and usually all the user asks for❤️

!!! If there is a specific question being asked in the thread it’s important to answer it, even if it’s by:

“ i’m not sure i’ll tag @leader who might be able to better answer this” or if it is a question that would require advice to answet then you can answer by “you are the only one who can answer that question certianly as you know your life and situation better than anyone else but i’m here for you while discovering the answer”

When to step back and let community peers/ leaders/ etc be the one to reply?

Although it is great that you want the poster to get a response, if the post is something that you aren’t sure on how to reply effectively too, it’s triggering/ uncomfortable for you, or if they ask a specific question you feel unable to answer even in the ways mentioned above then it may be best to take a step back and let someone with more experience such as a community peer or leader be the one to answer it. They will still receive a reply even if not as soon❤️

The shorter the needs reply queue gets the less people go unseen, they get heard and supported, but if we think we are not able to truly support the member at that moment it’s better to let it stay in the queue, responding and getting a post out of needs reply section makes it more unlikely/ limits the chances of getting another response which could actually answer the question🍃🍃🍃

❤️Thank you so much for all you do for 7cups and our forums! Stay awesome!❤️

Feel free to reply here or reachout to me (@listeningsarinn) or (@bookworm274) in pms if you need help or want to discuss/ ask anything regarding needs reply or forums as a whole!

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Forum supporters:

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Forum mods

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