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Effective replying: A reminder to all!

Listeningsarinn March 4th, 2021

Hey everyone! Hope you’re having a good day!

There is one thing we all can agree on and that's the fact that we want our community members to feel safe, supported and heard! I’m so thankful for all you do to make this happen🍃❤️

tho we have noticed that some replies on forums do not provide this…

there are a few things that are crucial for us to remember while replying! So please read this reminder 'till the end and reply by “read and understood” to let us know you did❤️

Where to find the threads needing a reply?

You can find all threads that have not got a response yet here, in the needs reply queue or by filtering forums in each subcomm by choosing needs reply from sort by drop down

How to reply effectively?

While Responding effectively to a post, You want to validate the person to make them feel understood, be empathetic and understanding and allow them to feel supported. An effective reply would show that you took the time to read it by reflecting what they said in their post rather than using a blanket phrase that doesn’t mention what they are actually talking about!

What does my reply have to contain?

Reflection, Validation, empathy and compassion!

!!! You do not need to be a peer or specialize in a topic to reply effectively, active listening and being there is enough, and usually all the user asks for❤️

!!! If there is a specific question being asked in the thread it’s important to answer it, even if it’s by:

“ i’m not sure i’ll tag @leader who might be able to better answer this” or if it is a question that would require advice to answet then you can answer by “you are the only one who can answer that question certianly as you know your life and situation better than anyone else but i’m here for you while discovering the answer”

When to step back and let community peers/ leaders/ etc be the one to reply?

Although it is great that you want the poster to get a response, if the post is something that you aren’t sure on how to reply effectively too, it’s triggering/ uncomfortable for you, or if they ask a specific question you feel unable to answer even in the ways mentioned above then it may be best to take a step back and let someone with more experience such as a community peer or leader be the one to answer it. They will still receive a reply even if not as soon❤️

The shorter the needs reply queue gets the less people go unseen, they get heard and supported, but if we think we are not able to truly support the member at that moment it’s better to let it stay in the queue, responding and getting a post out of needs reply section makes it more unlikely/ limits the chances of getting another response which could actually answer the question🍃🍃🍃

❤️Thank you so much for all you do for 7cups and our forums! Stay awesome!❤️

Feel free to reply here or reachout to me (@listeningsarinn) or (@bookworm274) in pms if you need help or want to discuss/ ask anything regarding needs reply or forums as a whole!

needs reply team:

@bouncyvoice4149 @Dajia215 @faithlove1111 @GlitteringNights @ouicherie @GentleFlameofCaring @specialsnow9454 @violetvenom @Juliak1968 @lovingbanana @MonicaQu @mxmes @pamharley003 @Sealiously @Shanna @StanDaMan78 @CompassionateDreamer8522 @SynSavory @BookChunky @FinleyTews @Anotherfrenchtoastclub @hopedreamlove @tortuedesbois @MidwesternCalmSeeker @ginevra962 @Asherwolfice @CompassionateDreamer8522

Forum supporters:

@emmaishereforyou88 @fairyava @kdsyahirah @MyNameIsNicole @BrightHeart116 @shiningSky3745 @Sydney113 @GlitteringNights @Shimmersofhope @mxmes @lovelyParadise7651 @hopedreamlove @Azalea98 @Jenn7Cups @KatieTheBigRockOne @SnailPurple @kdsyahirah @HannahChu777 @softMusic9759 @smilingsnapples @LinearWaves @talkswithhariba @bookworm274 @Shaunnxx1 @blitheEmbrace27 @Fristo @MoonlightHelper1 @frostyIris5554 @starryskies108 @Ines1229 @anotherfrenchtoastclub @donalddraper @DearDaphne @CheeryMango @RebekahRoyal @CompassionateDreamer8522 @VerseArt @azuladragon34 @competentParadise6344 @PeaceLoveandPaws @musicalHarmony @WeedyGarden @Starmedia @Celaeno @Goldcherry2113 @Kindstar45 @bestVase7265 @gigantCloud92 @faithlove1111 @LuLuRings @BookChunky @gigantCloud92 @Mankka @gentleSun78 @TaranWanderer @WelcomeToChat @lumieremilkyway @MidwesternCalmSeeker @amiablePeace77 @hillsideblues

Forum mods

@lovelyWhisper66 @LoveMyRotty @BlindGrapefruit @CaringBrit @LoveMyRotty @WeedyGarden @CheeryMango @tranquilbear14 @SummerBreeze00 @ASilentObserver @CaringBrit @Ines1229 @LuLuRings @MistyMagic @tranquilbear14 @Jenn7Cups @bookworm274 @tami150 @enchantedlove @optimisticMagic0014 @talkswithariba @SnailPurple @SuryanshSingh @bookworm274 @DayDreamWithYou @hopedreamlove @Listeningsarinn @AffyAvo @Fireskye13 @KatLis123 @NoneTheWiser

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CheeryMango March 4th, 2021

@Listeningsarinn Read and understoodlaugh

1 reply
Listeningsarinn OP March 5th, 2021

@CheeryMango thank you for taking the time to read!❤️ And thanks for being you! ^^

1 reply
August 24th, 2021

@Listeningsarinn
Thank you for the reminders and I have read the post and understand. I am in process of training for Forum Supporter. If it is ok I will still be willing to work on the Needs Reply

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fairyava March 4th, 2021

@Listeningsarinn Thank you for this wonderful reminder. It is very important to reflect and validate member's feelings not only in 1-1 chats, but also in the forums, as making a thread about your emotions is a very vulnerable experience!

1 reply
Listeningsarinn OP March 5th, 2021

@fairyava

thank you for taking the time to read!❤️ You are definitely right there!

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tami150 March 4th, 2021

@Listeningsarinn

Thank you for this great post, Sarinn!

Read and understoodsmiley

1 reply
Listeningsarinn OP March 5th, 2021

@tami150

thank you for taking the time to read tami!❤️ Stay Pawsome!

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Asher March 4th, 2021

Read and understood

1 reply
Listeningsarinn OP March 5th, 2021

@Asherwolfice

thank you for taking the time to read Asher; it's much appreciated!❤️ *~*

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shiningSky3745 March 4th, 2021

@Listeningsarinn

Read and understood

1 reply
Listeningsarinn OP March 5th, 2021

@shiningSky3745

thank you for taking the time to read and for being you!❤️

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bookworm274 March 4th, 2021

@Listeningsarinn

Thank you so much for getting this posted for us Sarinn!

1 reply
Listeningsarinn OP March 5th, 2021

@bookworm274

yayyy for team work! +~+

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barncat March 4th, 2021

@Listeningsarinn- Read this and agree.

1 reply
Listeningsarinn OP March 5th, 2021

@barncat

awesome to hear so! Thanks for being you!

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kindMango3002 March 4th, 2021

Read & Understood ☺️

1 reply
Listeningsarinn OP March 5th, 2021

@kindMango3002

thank you for taking the time to read mango!❤️

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lovelyWhisper66 March 4th, 2021

@Listeningsarinn Thanks for the informative post! :)

1 reply
Listeningsarinn OP March 5th, 2021

@lovelyWhisper66

thank you for taking the time to read and for being the awesome leader you are!❤️

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TaranWanderer March 4th, 2021

read and understood :) I think it's a good reminder too, I know I've had it before on my member account where I get replies that make me just feel like they wanted me out of the "needs reply" list :( when I'd rather stay there waiting for a real response than get an unrelated blanket response!

1 reply
Listeningsarinn OP March 5th, 2021

@TaranWanderer

thank you for taking the time to read!❤️ I'm sorry to know you've had to experience that as a member as well, hope this happens less and less everyday *~*

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