Open the form here!

You can use this form to submit the following type of feedback:

• Positive Feedback: If someone in the Member Group Chats (like Sharing Circle, Support Room 24/7, Anxiety, Depression Support, etc.), helped, comforted, or supported you, please take a minute to appreciate their efforts here. We would reach out to them to share your appreciation to them. The person can be anyone present in the group chat. They could be a Member, Listeners, Room Supporters, Chatroom Moderators, Discussion Leaders/ Hosts, etc.
• Constructive Feedback: If you have an idea/suggestion to improve Member Group Chats, please share them with us.
• Behavioral Reports: If you experienced any unsupportive or inconsiderate behavior in the member group chats by anyone, please submit a report through the Help Desk page

Open the form here!

This form is used to report and call a group chat moderator to take care of an ongoing event that violates the group support or community guidelines. The requests through this form are managed by the Chatroom Moderators, Global Moderators, and Community Moderators. It covers all the ongoing behavioral incidents in the Member Group Chats like Support Room, Community Room, etc.

You may submit reports of all types to the Community Inbox by sending an email to Community@7Cups.com - The inbox is managed by site admins.

Open the form here!

If you find an inappropriate username or user profile, you can report it to the Safety Patrol by  using the Profile Flagging Report Form: HERE

At the top of the 1-1 chat box, right-hand side, under ellipsis (…), click on “End Chat”. It will open a feedback pop-up for you. You can use this to share your feedback for the support chat you had with the listener. Use it to share how the chat went for you with the listener. Was it good? Negative? Or anything in between. It helps us to ensure our listener's efforts to improve their listening and supporting skills to support our members better.

Whenever there is any behavioral violation that you notice, you can submit it through the relevant report form. Please review the Community Guidelines here

Not wanting to report your friend or acquaintance is a common occurrence. None of us want to negatively impact our relationship with them and that makes sense. But community safety and behaving as per community guidelines is our mutual responsibility. Mutual responsibility here means we are collectively responsible for fostering a healthy culture and participation environment where all feel safe and comfortable to participate.

So you could do two things in this situation: Firstly, gently remind and talk about the importance of following community guidelines to ensure they also behave responsibly. Secondly, if the first step does not work and the behavior persists, please report the behavior. Because it is not only about you but for others' safety as well who are part of the community.

All are accountable for their behavior in the community. You could submit such reports through the helpdesk or community inbox

If you have concerns about a member of the Admin Team, you may contact the Director of Community @Heather225, or send a detailed email: heather.nelson@7cups.com

Unless you help us, we won’t be able to help you. Community Safety is our priority and commitment. It is the result of all of our collective efforts.

Your name will remain confidential. We appreciate the efforts one makes to report and to ensure safety and protect the interest of everyone, we do not share the name of the reporter of the incident. Your name will not be disclosed while taking action on the report submitted.

Also, if the user bullies or harasses you after reporting them, you can resubmit a second report to report the incident.

All reports are processed as per the Behavioral Rating System. Please read more about it here!

All reports are processed within 72 hours to 5 business days. If you include your email address for further communication, you will receive an email from the team. You can reach out to a Community Manager or concerned Ambassador to follow up on your report. If you do not hear back from us, then assume that the appropriate action was taken. We take the reports seriously and appreciate your support.

You can resubmit the report and all reports will be processed as per the Behavioral Rating System. But please ensure to give one week, before you submit your second report against them. Because it is possible that they may have received the feedback and are working on improving their behavior.

Before taking any action, we do our best to verify the authenticity of the report. It is also highly recommended that the reporter submit all relevant details and ensure they are correct to the best of their knowledge.

First of all, we appreciate your support and efforts. It takes courage to submit a report where we know we are partially responsible too.

Some of us may feel scared or nervous to report such incidents but please do not be afraid or stressed. We would admire and appreciate your honesty and openness.

If we find your involvement too, we will give you a gentle reminder to refrain from such behavior in the future. If the report requires us to assign some behavioral points, we would be required to do that as well. But we will be gentle in our approach and you will get the benefit of reporting the incident. All action will be taken in the best interest and safety of individuals and the community.

Learning is the key to growth. Feedback is part of the 7 Cups Community Culture. If you receive a report, it is encouraged to refrain from such violations and behavior in the future and ensure you are following the community guidelines.

Please do not engage in triangulation or discussion about these reports with anyone else as it might lead to unwanted rumors and will be subject to additional consequences.

You can write to Community@7Cups.com or submit the best form you feel is most related to a specific incident. Please avoid submitting multiple forms for one report as it will consume our time and could delay or overlap the action on such reports.

• Internet Safety and Your Role as a Listener- Open here!
• A-List of Forms You Might Need - Open here!
• Safety FAQs! Did you know? - Open here!

Blocking is a safety feature that allows you to stop a user from messaging you and generates a copy of the report for the community team to review. We use this feature as a last resort, not the first. If a user is causing discomfort (like requesting/sharing personal information, abusing, or harassing), request that they stop. If they do not stop after a couple of reminders and the behavior persists, you can block them as the last resort.

It's okay to block someone if it's not a good fit or they make you uncomfortable but aren't necessarily breaking any rules. You can just list that in the block.

If you report using full details on what happened, including any screenshots, time stamps, etc.

A good report looks like this: On Monday at X time, I was chatting to this listener/member and they did Y action. I did Z action in response, and then the resulting thing XYZ happened causing me to have to block as a last resort.

Please do the same when you leave positive feedback for the listener. Detailed & constructive feedback/ report is helpful to take swift actions.

When you click the block button at the top of the chat dialog box, a pop-up window will be opened. The first field requires the appropriate reason. Select the closest reason for the suggested reasons. In the second field, explain why you are reporting them. If you have a screenshot of the chat to prove the inappropriate behavior, include that too in support of your reasons to block them. It will help the community team to take appropriate actions against the listener. Screenshots can be submitted via community@7cups.com.