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Listener Support Room

The Listener Support Room, is also known as LSR. Teen side, the room is known as Teen Listeners.

The Listener Support Room is focused to provide all support in a listener’s journey. Support is the key. Here is further information on what support refers to!  

  • Guidance: If you need some guidance and you do not know how to pair with a mentor or a listener coach, LSR is your go-to place to get the guidance you need and information on how to pair with a mentor, chat supporter, peer supporter, or a listener coach for specific guidance and support.  
  • Answers: If you have a question in your listening journey and are looking for an answer, you can always reach out to LSR and ask your questions to get an answer. There is a possibility that someone in the room would know and answer you. But if not, they will let you know, who could be the best person to reach out to get the answer.  
  • Resources: If you are looking for the resources and do not know where to find them quickly, LSR could help you. We have fellow listeners who are good at searching or probably have the link to the resources that you may be looking for.  
  • Encouragement: LSR is also a space for encouragement. We believe that every expert was once a beginner and every listener experienced a rough moment or hard day during their listener journey. But it shouldn’t mean one feels discouraged and stops the journey. Instead, they could reach out to LSR and share their experience with fellow listeners in the chatroom and get all support and encouragement.

To ensure every new listener or first-timer knows and understands the purpose of LSR, here is a message template that all of us could use:  

“Hello (Username), Welcome to 7Cups. You’re in the Listener Support Room right now. It is a general support room where you can share your queries, questions, doubts, or anything related to the listener journey or 7Cups Community. We are here to listen, guide, help, and support you. You are not alone. Also, you could check out and bookmark this small resource: https://tinyurl.com/48kaur24 I hope you find it helpful.  

Important Points about Listener Support in LSR

  1. Supporting listeners is the priority: When a question is asked, please be sure to pause any casual chat that may have been occurring. If casual chat is still going on in the room, feel free to give a gentle, general reminder to the room to pause all casual chat until the listener receives support. 
  2. Please give Chat Support (CS) 60 seconds to read and respond when a listener reaches out for support, they are the only ones trained to help you out with the ongoing chats. 
  3. If it has been 60 seconds and no chat supporter is active in the room or has answered, feel free to answer if the question was a general listener related one. (For example: “where can I take the listening oath, how can I unlock group support rooms, where can I find listener guides,” etc)
  4. If the question is chat related and it has been 60 seconds and no chat supporter is active in the room or has answered, please send the Chat Support FAQ and the Chat Supporter request form. Please do not provide Chat Support even if there’s not one there yet. We want to both make sure we provide the best help we can and we don’t throw a situation at you that you’re not ready or trained to handle. 
  5. Some questions may be better answered by certain individuals. (For example, questions regarding behavior reports should be answered by admin, and questions regarding quality mentor applications should be answered by the quality ambassadors or quality specialist). If a question is asked that you feel may be better if answered by a specific person, feel free to direct the listener to that individual(s) who can answer the question. 
  6. If you are requesting chat support, please describe the problem in *5 words or less*. If there are none around you can use the CS FAQ or fill the emergency form.
  7. Member usernames should not be shared to protect confidentiality.
  8. When you need personal help (help not related to listening journey) you should switch over to your member account.
  9. Peer Supporters are experienced listeners trained to support you after a hard chat. You can request for peer support in the room. Also, note that the Peer Support needs to be given in the pm (personal message) and not in the group chatroom.

What to do if there’s conflict in a room?

Healthy responses to conflict:

  1. Showing empathy to validate everybody’s viewpoint.
  2. Remaining calm, non-defensive, and respectful.
  3. Being able to move on from conflicts, forgive and forget without holding resentments or anger.
  4. The ability to compromise and find middle ground when possible.

LSR is every listener’s chatroom. It is the Support Room of the Listeners’ Community. You are not alone! We are all on this support journey together.

Original posts here and here by @ASilentObserver and @MistyMagic, send them a thanks!