What to do with a chat that makes you feel triggered/uncomfortable?

If a member's discussion about a particular topic makes you uncomfortable, you can politely tell them that, and ask if they'd like to talk about something else, and if not, you can refer them to another listener. However, if you feel their behavior is deliberately harassing, obscene, provoking, threatening or intimidating, then you give them 2 or 3 polite verbal warnings about changing their behavior, but if they still continue their behavior, we use the 'end the chat' button, and if they message you even after that, then you should block them as the last resort - blocking them automatically reports them [you can also take screenshots of the chat and email to community@7cups.com].