What does it mean to be Professional as a Listener?
What is professionalism?
Professionalism is the skill, good judgement and polite behavior that is expected from a person who is trained to do a job well done.
Professionalism is acting in a way that shows respect, dignity and kindness towards another person.
In the chat?
You are expected to stay calm and supportive in the chat, while never overstepping the boundaries of a listener.
In a chat, the best way to show professionalism is to act in the following ways:
- Never making assumptions
- Keeping response time short
- Using appropriate language, no text-speak
- Never giving advice
- Creating boundaries for both yourself and the member to thrive
Ending the chat and Following up
✅ Creating and maintaining a professional relationship with a listener is vital to the success of the chat and building an ongoing relationship.
✅ Let the member know how you will be able support them and when you connect again.
✅ Set boundaries for yourself and make sure the member knows what you are capable of.