The Role of a Listener in Group Support

The aim of a Listener in the Group Support rooms should be to offer support and encouragement to members in a group setting. 

You will be successful in this role if you: 

✓ use your active listening skills
✓ are aware of newcomers entering the chat room and take care to be welcoming and inclusive to everyone
✓ ensure the focus is on supporting members at all times
✓ show warmth, kindness and support to members
✓ keep the conversation moving forward and ask thoughtful questions to engage the group
✓ maintain a high level of professionalism [professionalism means staying calm and supportive]
✓ are familiar with the chat room rules and community guidelines and live by them 

You will not be successful in this role if you: 

✗ discuss personal problems or seek support from your listener account
✗ engage in chat room drama or conflict
✗ give advice
✗ chat and joke with fellow listeners, especially in a way that excludes members 

Original post here by @Heather, send them a thanks!