Showing Empathy

We can't solve everyone's problems, but showing empathy helps them to feel less alone.

What do I need to do? 

Put yourself in the shoes of the person you are talking to. If it was you in that situation, how would you be feeling and what would you be thinking? What kinds of questions would you want to be asked or not asked? How would you want to be treated?

What does empathy sound like?  

• I would feel that way, too, in your position. 
• I would be asking the same questions you are. 
• That would upset me, too. 
• No wonder you're frustrated.