Learning De-escalation Further
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If the whole room is talking about an inappropriate topic, changing the existing topic to an appropriate version can be very helpful. Pick a detail of the topic that might look like a natural thought you had, and just like when distracting, keep on asking the members questions on your appropriate version of the topic, and remain subtle.
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Offering support to those reaching out. This is a great way to subtly remind the room participants of the purpose of the room. It is leading by example and encouraging the room to support one another.
- Welcoming new members who enter. Welcoming new members that enter the room is a way we can move on from a topic that is being discussed by focusing on what they may be saying instead.
- Purposefully misunderstanding a provocative statement. “Not everything that needs to be said, needs to be heard”. Sometimes to de-escalate a situation, you can just on purpose misunderstand them and respond to the kindest version of what one might interpret what they are saying to mean. Who knows, after all, they might have even meant that in the first place. ;)
Cool de-escalation techniques, aren't they?