How do you refer a chat to another listener?

To refer, you need to go to a listener room (especially to the listener support room), and state that you want to refer a chat, and describe the chat topic in 5 words or less (we do not use more than 5 words to maintain and respect member's confidentiality). If a listener offers to take the chat, you give the listener's profile link (for instance, 7cups.com/@fristo) to the member. If no one is there to take the chat, you give the member 7cups.com/BrowseListeners link.

You may politely explain that you don't feel like you'd be able to support them in the best way, and this doesn't have anything to do with them (in your own words of course) and they may search for another listener using the link. This is an example of what you can say:

"I'm sorry, this topic is very difficult for me, and I don't feel able to give you the care and attention you deserve because of that. I would be happy to help you find another listener who would be better able to listen through 7cups.com/BrowseListeners"