group can get very busy

The group can get very busy at times and hectic..not to worry, remain calm and help out as many members as you can, however, do remind them that if they need help they can always connect on a 1-1 basis:

This is a group chat room and it's getting very full and the chat may move very quickly now. This means that many messages may be missed, we’re not ignoring anyone. If you find yourself in urgent need of support it may be better to connect 1-1 here and receive some individual support: https://www.7cups.com/BrowseListeners/

You can search by topics, number of chats and ratings to find a listener who is a good fit.