Greeting your Member

How are you greeting your member and welcoming them to the community here at 7 Cups?  

Remember, you are giving the first few lines of the conversation, so it is nice to start off in a positive and welcoming way! Especially if this is the member's very first time on the site. 

Awful: yo, what up?? 

This response is too casual and insensitive. We want to not only be professional, but also thoughtful, with our language.

Mediocre: Hi I'm Ruby! 

Even though this response introduces herself, it's pretty bare bones. We could improve it by providing the member with more welcoming and guidance. 

Good: Welcome, my name is Ruby, how are you doing today? 

This response welcomes the member, introduces herself, and also asks the member how they are doing. It covers the important bases! It would be even better if we explain our role as a listener and how we are here to help. 

Exemplary: Welcome to 7 Cups! My name is Ruby, and I'll be your listener for the next hour. You can feel free to tell me what's on your mind and I'll be here for you. What brought you to 7 Cups? 

This response welcomes the member, introduces herself, and explains how a listener is here to support the member through what the member would like to share. It also asks what brought the member to the site today, which is a great way to get the conversation going.

I hope that we can all help each other grow and strive towards the exemplary answers, so that we can best support our wonderful members. <3