Your thoughts on how to be a better listener

Basically, focus on the member's feelings, not the situation or problem. This is because we are here for emotional support, not to make helpful suggestions or give advice.

You don't just listen, because that would not be active listening. You actively reflect what the member tells you, with a focus on feelings. If the member has a problem, you have to keep handing the problem back to the member because it is not yours to solve.

I once wrote some examples that you can find here: Chat Index You can find more examples in the listeners' forums (although some of them might contain advice or suggestions, which you do not really want).

@ZenofCitium