Can't Connect to Listeners (Site issue?)
Hope this is in the right forum! Couldn't find one for technical support.
Every time I try and chat with a listener, it just says "Connecting" but never actually connects. This is a recurring problem. Tried different browser, no luck. If somone pms me I can message them back just fine, but cannot connect to a listener on my own. Can anyone help??
@ForestFern12 To report a technical issue, Submit a request in the Help Center.
It would probably be helpful if you can explain exactly what you are doing to try and chat with a listener, and to include a link to a screenshot of where it says "Connecting".
Charlie
@RarelyCharlie
Will do, thank you!
@ForestFern12 What RarelyCharlie said, but if you're trying to connect with a specific listener unless you have heard they haven't gotten the request you sent, there's a really good chance the status wasn't correct. In my exerience, when a listener has their status set to online at least half of the time they don't end up responding because they forgot to change it to offline. If you're trying to connect with any listener ie. using the Chat Now through Noni, the bot it can take a little while although there can be glitches with that too. I have asked listeners in the group chat rooms to let me know if my request is showing up in the general request queue.