Can't start therapy?

Hey everyone!

I was on therapy on 7 cups and now I'd like to return. However, I noticed that the "connect to therapist" option vanished from the messages board, and I also can't activate my old subscriptions. I found the url to the "find therapist" subpage of 7 cups, but when I tried to connect, I only got this message:

"Online therapy requests not allowed by user organization. (152) Members, you can find a new listener on the browse listeners page. Listeners, you can reach out to a peer support listener for extra support."

Does 7 cups still offer online therapy? If yes, is it my problem that I can't access it? Anyone could help me?

Greetings!