Long-term Bug for the Android App
I have been using the chatbot Noni for a while and I set a couple of daily reminders by chat. However, when I was trying to remove one reminder there has ALWAYS been an error message that I can neither delete nor edit it🫤 I have submitted a support ticket 2 weeks ago but received no reply until now. I am not sure if anyone here can help with this issue
Hiya @wojiaozly123, I thought the recent update would've solved this, so tried again and I see a technical error message also, on the app, it also doesn't seem to work on the mobile browser. :o
Perhaps you can share the feedback in this thread: https://www.7cups.com/forum/SiteUpdates_100/FeatureUpdates_2525/FeatureUpdateMobileAppforbothiOSandAndroid_303853/
Thanks for your reply! I have tried to reinstall the Android app but this bug still exists 🫤 I don't know what to do as I am not even sure if the support had already received my ticket
@wojiaozly123
There's this post highlighting various ways to communicate feedback and suggestions: https://www.7cups.com/forum/SiteUpdates_100/Feedback_37/NewCommunityFeedbackProcess_264411/ and for bugs it mentions: "Found in the 7 Cups Help Center, use this support ticket submission form and select Product Support (Bugs). If you do not receive a reply within 48-72 hours, email community@7cups.com"
Maybe you can email the community now!^^
I hope you hear back and the bug resolves soon.
@wojiaozly123 same here! Wouldn't work on either web browser or iOS app either. I already sent a report via e-mail last week I believe. So I'm stuck with 2 reminders from Noni hahaha.
I have tried agai for over 20 times but the issue has still not been solved. Have also submitted multiple support tickets and received no reply neither 🫤 Is there any staff of 7 Cups who will see this post? I am just so frustrated because nobody is able to help till now 😞