I'd like to suggest voice chat as an option
TheOceanKing
June 21st, 2015
I think voice chat will bring the chat as close as possible to face to face real interactions yet saves the privacy and anonymity. I thinkvoice chat alsohelps in understanding both parties to each other and filters out those who are not committed to giving or receiving help.
MissCarla
June 21st, 2015
I think that's a great idea, it would be more personal and make the person (especially the service users who are lonely) feel like they have more of a connection. Great idea!