Automatic Scroll-down in Group Support Chats
Almost everyone that I talk to in group chat feels the automatic scroll-down mechanic is superfluous and, often, frustrating. I feel that if you scroll up, you should scroll freely and it should only scroll down automatically if you scroll to the bottom again. I may be a little vague in how I explain this, but I have never been great with words. If someone else can understand this and explain it better or if anyone wants to add anything, feel free.
Hi @Alemiirthank you for sharing this suggestion! It is something that many people here struggle with and changes to this feature have been suggested more than few times. I am not sure that this is something that will be implemented in near future, but I would like to ask you to send your suggestions either through filling a support ticket here orsubmitting through member suggestion box(or both), since I am not sure how often these suggestions on forum are checked and taken into consideration.
In the meantime, if anyone struggles with that auto scroll down feature, the short-term solution when you are using a computer is to click the scroll bar with your left mouse button and then use your scroll button to move bar up and down. When this is done, scroll bar stays put and doesn't get back down when new messages are received.
I hope this was helpful!
