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Two Simple Steps to Submit the Listener Review

ASilentObserver October 18th, 2023

Hello everyone! This post will explain how a member can leave feedback for a listener in the 1-1 chats. 

As you all might know two things: 


Here are two easy steps to submit the feedback

Step - I) Click on the ellipsis (…) displayed at the top right corner of the chat box. Select, “End chat”! 

Step -II) The Listener Review Modal will appear. Select the “*” for the ratings and write the review to submit it. 


Here are the screenshots of how to do it in both - browser and app mode!  

I) Browser

browser_1697644434.png

II) App

app_1697644308.png

Sharing feedback is helpful and we all encourage you that whenever you have a chat with a listener. Please do share your experiences of the chat as feedback. Your feedback helps us to serve the community better. 


Notes: 

  1. Review or Feedback are two terms that you may find used interchangeably at times. So, if someone says “share the feedback” or “leave the review”. It means they requesting your feedback based on your experiences. 
  2. If you have ongoing communication, then you can focus on the conversation to share and get support. We received feedback from the community, about how showing up a review pop-up in the middle of the conversation was distracting for members and also feedback submitted wasn't constructive. So now when members/listeners feel the conversation is done for the hour, either of them can end the chat to prompt the feedback pop-up for constructive feedback. 
  3. Please note to leave the review, you need to have at least some conversation with the listener. 

24
Heather225 October 18th, 2023

thanks for providing instructions for both site and app!!

1 reply
ASilentObserver OP October 19th, 2023

@Heather225 Thank you, H. I hope the instructions be helpful for members to share more feedback for their chats with listeners. 

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Sunisshiningandsoareyou October 18th, 2023

@ASilentObserver

This is something asked around here too often post the updates, so it's greatly helpful to create a detailed guide for the same, thank you, Obzieee! 

1 reply
ASilentObserver OP October 19th, 2023

@Sunisshiningandsoareyou Thank you Sun. I hope so too that clear guidance would be helpful for many. 

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AffyAvo October 18th, 2023

Appreciate this being shared clearly, but is there a reason it was switched to end chat instead of review?

Review was more clear as to the purpose. I have also seen members concerned what ending a chat does - that a listener may thing it means they do not wish to talk again, or it remove.delete the chat (just clarifying ending a chat does not delete messages).

When I do hit end chat, does it do anything on the listeners end?

3 replies
HealingTalk October 18th, 2023

@AffyAvo

Totally agree!

ASilentObserver OP October 19th, 2023

@AffyAvo Thank you for bringing this up. It's understandable there could be confusion about what ending a chat means. You raise a good point about clarifying so members feel at ease.  

  • When the "end chat" option is prompted from either side, it means the conversation is completed for that specific time period of say 60 minutes, or more as both listener/member mutually decided.
  • When a member/ listener ends the chat, it does not delete the conversation between the two, and the same can be accessed by clicking on their chat. It only means the session is completed for that specific hour. 
  • When a member clicks the end chat, it prompts a message on the listener screen that the live chat is completed and we are appreciative of their good work in the community. 


1 reply
AffyAvo October 19th, 2023

@ASilentObserver Thanks! Definitely good to know the listener gets a message!

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Biniyam October 18th, 2023

Excellent 

1 reply
ASilentObserver OP October 19th, 2023

@Biniyam Thank you Biniyam. Welcome to 7Cups and thank you for all your support to the community. I hope the listening is going well for you

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HealingTalk October 19th, 2023
@ASilentObserver


Thank you, Obs for such a clear and exhaustive explanation!  
It is very useful, because the current procedure is not obvious.
I hope that in the future a more transparent and self-explanatory procedure might be implemented.
Reviews are a very important motivation for volunteer Listeners. So this is a significant issue, I think.
All our gratitude for your initiative and dedication in putting together this explanation!


1 reply
ASilentObserver OP October 19th, 2023

@HealingTalk Thank you, Healing. I appreciate your care and compassion in supporting the community. It is our collective teamwork. 

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listenerOfficial October 19th, 2023

This is amazing

1 reply
ASilentObserver OP October 19th, 2023

@listenerOfficial Thank you, Listener. Welcome to 7Cups and I hope you are doing well. 

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Tobias5 October 19th, 2023
@ASilentObserver can you give a review on PC without ending a chat?
2 replies
ASilentObserver OP October 19th, 2023

@Tobias5 Hi Tobias, good question. But the answer is no! You or a member need to end the chat in order to prompt the review modal. But end the chat only when the conversation between the member and you completed. 

Also, as I shared in above one of the comments, 

  • When the "end chat" option is prompted from either side, it means the conversation is completed for that specific time period of say 60 minutes, or more as both listener/member mutually decided.
  • When a member/ listener ends the chat, it does not delete the conversation between the two, and the same can be accessed by clicking on their chat. It only means the session is completed for that specific hour. 
  • When a member clicks the end chat, it prompts a message on the listener screen that the live chat is completed and we are appreciative of their good work in the community. 

1 reply
Tobias5 October 19th, 2023

Ah that makes sense @ASilentObserver.
Thanks for answering my question!

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Suryansh October 19th, 2023

@ASilentObserver

Thank you so much, Obs for making this clear post on how members can review, on both, site and app. I appreciate you 💜

LoveMyMoonflowers October 19th, 2023

@ASilentObserver

Thank you so much for this post! 💛

kindSoul10 October 20th, 2023

Thanks for explaining it. I think a workflow or user interface should follow the users train of thoughts and the way the understand and perceive the interface. 

In my humble opinion I believe it serves the community better if feedback could be initiated without the need to "end the chat". There's a undeniable emotional connection with formally ending a chat for the sake of triggering the feedback form. It's harder to explain and convince people that pressing the end chat button doesn't mean the session has to be over or they are not welcome to reconnect again.

I'd suggest to add 10 more line of code and offer an alternative to ending the chat for those who want to leave a feedback without ending the chat.