Active hours vs chat hours not adding up

@LightofWorld There are two methods for calculating hours, and they give different results.

For interns, I believe 1 hour is 2 standard (30-message) chats, but chats from before you started your internship are not counted. I'm basing this on Internship Hour Tracking System Change.

For listeners generally, the formula used for certificates seems to be secret. I suppose in theory @7CupsCommunity could find out.

Charlie

@LightofWorld

Hello- good question. On your profile, it shows chat counts with the standard idea that one hour is equivalent to two chats, if a chat moves in a normal flow between member and listener. However, it can vary depending on the response rate and the size of the message packet sent to each other. As an example, if I send short paragraphs, I may get more than two chats and the response time would be swift as well. But if I write 3-4 sentences para, the count will differ. The system track hours based on the chat activity, with pauses not being counted.

In summary, they are two separate things.