Who to Contact: Emails, Forms, and Admins (2025)

Here's a quick reference list of who to contact for what, the forms you should know about, and what the different emails you see are used to address.

• 7 Cups Help Desk (aka community@7cups.com)
  This is our main channel for community-related questions and reports. This includes but is not limited to account investigations such as user-to-user disputes/reports and multiple accounts, age verification, tech support, feedback/suggestions and general site questions. Note: If you need to report a user, please enclose screenshots as context with your submission.
• forum@7cups.com
  This is to be used for any forum queries only. Link to info HERE.
• reports@7cups.com
  The Admin Team sends BPS correspondence through this email. What is the BPS?
• Account Review Request: Has your account been deactivated? Please fill out a request for review and restoration.
• Group Support Emergency Form: Request on-demand mod help! Our 24/7 Community Mod will reply in a timely manner.
• Community Management Team - We help out around the community!
  @Heather225 - Director of Community
  @ASilentObserver - Community Manager (Group Support + Listener Rooms)
  @Hope - Community Manager (7 Cups Academy)
  @SoulfullyAButterfly - Content + Growth Paths + Huddles
  @EvelyneRose - all things Quality related (Anonymous Evaluations, Listener Coaching Team, Active Listening Tests, Safety Patrol)
  @CheeryMango - Forums
  @Bookworm4 - ATL Program + teen safety concerns
• Ambassadors
  Ambassadors are high level listeners who volunteer extra time to lead a project or area of the site. You can view all of our active Ambassadors and check out their bios here
  
  

And here is an extended list of our leadership roster. Message any Admin or Amb if you notice outdated listings. 

If you’ve still got questions, please refer to the 7 Cups Helpcenter for general information and frequently asked questions!