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My chat windows won't load?

User Profile: SunshineToday
SunshineToday June 25th, 2015

My chat windows just have a constant loading bar on them and don't load. Anyone else getting this?

Sorry if this isn't the right place for this, couldn't find a technical support forum.

Thanks!

6
User Profile: Apple74
Apple74 June 25th, 2015

Hey @SunshineToday!

If it is a tech issue you can mail support@7cups.com or use thisform.

User Profile: Roadie
Roadie June 27th, 2015

Hi @SunshineToday

No, you most definitely are not the only one. I don't have issues on desktop but I do when going through the website via all browsers on my Windows Phone. I don't know the cause and I had no joy with regards remedying the issue (not their fault). You may have more details that will be helpful in putting through the support request :)

2 replies
User Profile: Apple74
Apple74 June 28th, 2015

I am going through the same,Partner @Roadie!! I hope they can fix it :-)

1 reply
User Profile: Roadie
Roadie June 30th, 2015

I have worked this out however. If I hit SEND, it reloads and after a couple of times of doing that, I'm in the live chat.

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User Profile: starryRiver83
starryRiver83 June 28th, 2015

Same here. I keep having listeners reply messages like 'Are you still there?' or 'Please reply' and the problem is that their messages aren't loading and so I can't see that they have answered my reply all the time. :/ I think many are having the same problem. Let me know if this gets resolved.

User Profile: Tiare0527
Tiare0527 June 30th, 2015

No you're definitely not the only one that experiences technical issues@SunshineToday. I too do not experience many issues while using the computer, but if I get on my phone and use the app, it is so SLOW, and it feels like it's loading for days. And many times, messages I send, don't even reach the person I'm trying to message. :(