Listener account became "Unknown"

@inneryu

This can happen if a listener deactivates their account, this doesn't means it's gone though, it just won't show up until they activate it again. It's quite common for some listeners to deactivate it for a self-care break.

@Project oh, thank you for the information. They disappeared around the same time, one is two days ago and one is yesterday without any message so this made me super confused.

@inneryu

Well, hopefully this clears up some of the confusion.

@inneryu

Hello! If a listener now appears as Unknown it means that they have either deactivated by their own will, or been rejected.

Also , its possible they sent you a message. But if they deactivated before you saw it, you wouldn't have known too. It will only appear once they reactivate their account.

@WarmChocolateMug if it's not because they deactivated their account, I'm worried that they might get rejected by 7cups. :( thank you for the information.

I've heard apparently that several good long-time listeners have been getting taken down for one flase/troll report. So idk

@Phthalo for.. one? really?! for someone who helped many people...? something like a 2 weeks break?

@inneryu

That is entirely possible, for a good listener to be mistakenly rejected. Although I would say that if it was done it was probably to err on the side of caution due to the nature of the reviews etc.

That said, these listeners have a good record and reputation can e-mail 7Cups via community@7cups.com to get their accounts back and clear their name. So there are avenues of redress that way too! Good listeners have come back that way too.