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Help! (Account)

User Profile: TalkingOnTipToes
TalkingOnTipToes July 19th, 2016

Hey everyone! I'm really, really sorry if this or a similar question has already been posted (I looked around but found nothing) and answered but I don't know how to get this done. So I have a member account and a listener account and both use the same Email but for some reason I can not log back into my member account. How does that actually work? I've been trying out different things but I always get signed up into my listener account. Sorry if the answer is obvious but I really don't see it! :( Ahhh!

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User Profile: Helena
Helena July 19th, 2016

@TalkingOnTipToes Have you recently changed your password for either your Listener or Member account? If you switched the password for one of them, it only changes for that one, which might explain why it signs you in right away to your Listener account. They both have to be under the same password for both accounts to show up when you sign in (if this makes sense). If you haven't, then you can submit a support ticket right here: http://www.7cups.com/supportDesk.php and have it looked into. I hope it gets resolved soon smiley

1 reply
User Profile: TalkingOnTipToes
TalkingOnTipToes OP July 19th, 2016

@Helena Thank you so much for your kind response, Helena! Right now I'm not even sure if they have the same password. I'll check it out now and post my progress haha! :)

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User Profile: TalkingOnTipToes
TalkingOnTipToes OP July 19th, 2016

Alright I FIXED IT! The passwords are different and I forgot about that LOL! Thank you again, Helena! ♥

1 reply
User Profile: Helena
Helena July 19th, 2016

@TalkingOnTipToes you're welcome. I'm glad it's all working again smileyheart

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User Profile: IsoDummer92
IsoDummer92 July 20th, 2016

my chatss wont apear and its saying that there are no group chats available what do I do?

User Profile: Valeriedoyls
Valeriedoyls July 1st, 2018

HELP

baisically i have multiple accounts with the same email on 7cups and i forgot my username to the one i