Conflict Resolution Tips

❝Peace is not absence of conflict, it is the ability to handle conflict by peaceful means.❞

❑ Step back and slow down
Avoid repeating unhelpful behaviors in conflicts.
Habits can be changed through awareness.
Think before you put your words across in order to avoid something that will escalate the conflict.
❑ Show clarity regarding your intentions and goals for the conversation
Avoid blaming or changing another person's point of view.
Listen to learn something new and express your views and feelings professionally.
❑ Avoid assumptions and ask questions to explore the other persons story
Listen to the person on the opposite end as they will more likely try to understand you.
Do not convince them you are right.
Be aware of potential barriers to listening.
❑ Express your feelings without holding the other person accountable for the conflict
Use I statements to express yourself.
State a feeling rather than judging.
❑ Be responsible for your assumptions
On the internet, messages can be interpreted in several ways. To think that your beliefs and conclusions about others are the truth, will only escalate the conflict.
Share your interpretation of the messages received.
❑ Find a common ground
Reaching a common ground will make it easier to resolve the conflict and will diffuse defensiveness.

Reference - https://bit.ly/2OshbrE